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Rated 4.4 out of 5 by 443 reviewers.
Rated 4.0 out of 5.0 by Room was nicely updated. The bathroom was very up-to-date, which made a big impact. Also, it is a big plus to have a pull-out sofa in the suite...allows for a group of 4 to spread out and have someone sleep in a separate room (i.e. if they're big snorers!). The only issue we had was the lack of elevators...spent extra time waiting for elevators...think because of some renovations to the hotel?...they had recently had a flood. Very happy that the hotel offers a bereavement rate. That makes a very positive impact and would make me return to this hotel. May 18, 2016
Rated 5.0 out of 5.0 by Great staff Nice suites and great staff make it a go to when in town. May 12, 2016
Rated 3.0 out of 5.0 by Noisy Floors I booked a 4 night stay at this hotel and on the second night, I was awoken at 2am by guests banging on the doors, shouting loudly and constantly walking up and down the aisles. I called down to front desk to complain and was told that they would look into the matter. A short time later, someone arrived to let the noisy guests that they had a complaint and must quiet down. The minute he left they got louder and this continued until 4am and I called again very angry because nothing was done in the first place. I told them that if they didn't deal with the matter I was going to check out but again someone came upstairs but noise continued until 5am.....Quite annoying!!!! May 9, 2016
Rated 5.0 out of 5.0 by enjoyable stay - nice large room we had enjoyable get away weekend visiting Niagara on the Lake area May 9, 2016
Rated 2.0 out of 5.0 by convention was well attended and was done in an orderly fashion even if we could not use the Montebello room till Friday. May 6, 2016
Rated 4.0 out of 5.0 by Great hotel, bad computer system at Holiday Inn Great hotel, great staff, great rooms and facilities. The only problem was that the staff was unable to credit frequent flyer points to my American Airlines account, Holiday Inn system would not recognize the account number, which is nonsense as there were no problems at other hotels or at car rental company. May 4, 2016
Rated 5.0 out of 5.0 by Very Happy with my stay. Staff members were All Helpful,courteous and efficient at All times during my stay Would definitely recommend this Establishment.. May 2, 2016
Rated 5.0 out of 5.0 by ernest Great stay. Just one thing i noticed,is the exhaust vent in bathroom could be cleaned,thanks. April 29, 2016
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