Rated 4.3 out of 5 by 295
Rated 5.0 out of 5.0 by Kev1963 Great service and lovely room
We were surprised and delighted to be given "Guest of the Day" at check in! This included an upgrade to a river view with balcony and a big, very comfortable bed! The staff were incredibly helpful and courteous at all times and the breakfast in the morning was great! We always choose to stay at this hotel when visiting Surbiton and we are never disappointed!
June 30, 2015
Rated 5.0 out of 5.0 by Tillypup Excellent service and great food
I have stayed at Kingston on several occasions and have always been treated with courtesy and respect by all members of staff. They are friendly and cannot do enough for you. The gym is clean and comfortable as are the rooms (although the duvets are very thin!!). I think the menu is extensive and great value for money and I shall definitely be staying again.
June 29, 2015
Rated 4.0 out of 5.0 by JanL61 Pleasant staff but skinny pillows!
Overall, I would recommend this hotel. I was generally very comfortable, except for the lack of pillow choices. The bed was firm. The staff were pleasant. The rooms are small, but so are all economy rooms in UK. The breakfast was plentiful, full English. It was buffet style which is not my favorite, but one had plenty to eat. The coffee is awful, however, so pick the tea or the cappucino, etc, specialty coffees, which are fine.
June 27, 2015
Rated 4.0 out of 5.0 by Craigmacdld Good Experience Lovely Hotel
Great location for Surbiton and Kingston. Very well appointed hotel.
Disappointed not to have been recognized as an IHG Priority Rewards member and having to prompt on benefits.
Also found checkout to be slow and difficult. Staff talked amongst themselves as a queue grew and twice on being about to be served, I ended up being "trumped" by couriers or deliveries. Despite having questions I ended up being frustrating and using the express box instead.
The room, amenities etc all very good and as expected in a newly refurb Holiday Inn.
June 24, 2015
Rated 4.0 out of 5.0 by Amalien A good night's sleep
Found the stay efficient in a well-presented hotel. Appreciated the free parking into the late afternoon on the day we checked out.
June 23, 2015
Rated 4.0 out of 5.0 by dai38 Comfortable bed and quality of room
Good night and stay. Nothing to complain about.
Only issue was road noise from outside.
June 22, 2015
Rated 5.0 out of 5.0 by tracy100 Great service and rooms
Exceeded my expectations for the standard of rooms and also for the friendly and efficient staff and service. Can't fault it!
June 15, 2015