Rated 3,5 out of 5 by 58
Rated 1,0 out of 5,0 by GinaO Disappointed
When I booked this hotel room I was very happy with what I saw on pictures. It appeared to be a classy yet affordable place to stay. The Lobby was beautiful and the customer service at the restaurant was great, the only exception was a young lady who attended my concerns at the front desk. The room that I was assign smelled so bad it was a mixture of bad urine with bad sewer smell all over the room specially the bathroom. After explaining the disgusting smell to the young lady at the service desk she said they had no more rooms available (meaning I was stuck in a filthy room) I was completely disappointed and requested a change immediately. They send someone to clean the bathroom only to realize that soap and a water spray bottle was not going to fix the bad smell in the room so they gave us a different room. I wish this was a joke but it wasn't and I truly feel bad because the service at the restaurant was great and so was there food but in the back of my mind I had so many questions regarding how clean was this hotel. I explained to my sister who traveled with me that it is not that we are supper clean freaks yet the fact that we are paying a good amount of money in the hotel as well as in our dinning we should expect quality service. Would I go back? UPSOLUTLY NOT, would I recommend it? I would suggest to call ahead and request a clean room. One last thing there is plenty of noise and the beds are not that comfy but in a need of a quick stay this hotel might just work perfect if you call ahead and make your request before your day of arrival. Best of luck and thanks for allowing me to share my experience.
21 de julio de 2014
Rated 4,0 out of 5,0 by gkmb5 Short stay
Good stay, would stay here again in the future. Clean, great staff, secured parking, felt safe.
18 de julio de 2014
Rated 4,0 out of 5,0 by gkmb5 Short Vacation
As expected from Holiday I enjoyed my stay here, felt secured even thou I was in TJ Mexico, Ace is very secured and located in a nice part of TJ. I only had 2 small suggestions for the hotel, on one occasion I asked for a razor blade and they said they would take it up my my room but it never showed up I had to go down and pick it up. On a second situation I waited for pool towels for over 1 HR until I asked again and a hotel personnel personally brought them down to me and apologize for the front desk forgetful service. Other than that it was a great stay.
17 de julio de 2014