Rated 4,0 out of 5 by 98
Rated 5,0 out of 5,0 by dom50 Best hotel in the Southland
Everything about my stay was enjoyable. You have the best staff.
27 de noviembre de 2013
Rated 2,0 out of 5,0 by Mike315Watertown Ask questions first!
Upon my arrival I was greeted in a friendly manner, and check in was quick and efficient, but that's where the nice stuff ends. I was not informed my room only had a walk-in shower (the website advertises a tub in every room), and there was no working light in the shower. I had them move me to a standard room with two doubles instead of a king, even though the king is what I prefer when I travel. They explained it away saying "oh, all the king rooms are like that." Even so, the lighting in the bathroom was more like a dive bar than a bathroom, and the design was awkward with a wall next to the shower that served absolutely no purpose. My room was reasonably clean, but there was no welcome book left out for guests to explain the restaurant hours, TV channels, etc. I was informed later they keep them in the desk, and I found it just before my departure next to the bed in the nightstand. This hotel also advertises in-room movies, which do not exist in any guest room. The attached restaurant is inconsistent at best. My burger for dinner was great, but breakfast the next morning is awful. How do you mess up biscuits and gravy with a side of bacon? (by the way, I cut the top of my mouth on the bacon because it was WAY overdone). For a major hotel/convention center, this place was completely dead on a weekend. I liked the quiet, but now I realize why the place was so dead. They need to remodel all of their king guest rooms to include a tub/shower with adequate lighting for ALL the bathrooms. Otherwise, whoever is in charge of the website needs to change the information to reflect what this hotel actually does have! I was definitely not be back based on my experience!
26 de noviembre de 2013
Rated 2,0 out of 5,0 by Hockeyteams Bartender and restaurant service staff are non-attentive, ROOM smelled
I was unhappy with the bartender and wait staff's lack of attention. Both areas were grossly understaffed considering the large volume of customers onsite. Hotel management should better plan staffing resources based the amount of reservations for the weekend.
The room was a non-smoking room, but smelled of cigarettes.
25 de noviembre de 2013