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( e.j. vie 27 nov 2015)
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Rated 4.2 out of 5 by 425 reviewers.
Rated 5.0 out of 5.0 Reliable, reasonably priced. Great location on two subway lines. Clean, friendly staff, reasonably priced. November 23, 2015
Rated 4.0 out of 5.0 by Great front desk staff, good location I stayed here Nov 2016 for its close proximity to the ROM, where I had an event to attend. Staff were courteous and professional at check-in and after a quick trip upstairs to get ready, I came back down to find it pouring rain. The front desk clerk said they didn't have any to lend out, but gave me her own umbrella that she'd brought to work! She certainly didn't have to, and it was much appreciated. Overall the accommodations are good. The bed seemed too soft, but the room was comfortable and clean. There's a bar/restaurant off the lobby, but the food and atmosphere really aren't on par with the rest of the hotel. It needs renovated and a new menu. Just down the street a couple of doors there's a fantastic Italian place for dinner, and many more restaurants between the hotel and the ROM. I'd skip the one in the hotel next time. I was greeted as an IHG member at check-in and offered late checkout, which I gladly accepted. I'd recommend this hotel to anyone looking for accommodations in the area. November 22, 2015
Rated 4.0 out of 5.0 by Comfotable and central Found this a very good place to stay. We were very close to subway , the ROM and the shopping. Very helpful staff. November 22, 2015
Rated 5.0 out of 5.0 by Toronto Santa Claus parade We stayed here for our daughter's 5th birthday which happened to fall on the same day as the parade. For being so close to the elevator, we barely heard it at all. Our room faced Bloor St, which was great as we placed our chairs out at 8:30am and we were able to keep an eye on them. Comfy beds. Definitely will stay here again for the parade. Great value! Any time I had to deal with the front desk staff, they were always very pleasant. November 19, 2015
Rated 1.0 out of 5.0 by Clueless managers When the water goes out in a hotel, the guests aren't able to wash hands or flush the toilets. You'd expect the management to immediately contact all guests with a plan to put them up elsewhere at no cost, and to make the process as friction-free as possible. Unfortunately, the initiative was left to the guest. I had to inquire whether the water was actually out as it appeared (receiving multiple erroneous predictions of when water would return), had to compel the desk to locate me a room in another hotel, and had to persuade them to compensate me for the additional cost of the alternate arrangements. The person at the desk was brittle and unsympathetic, though the night manager seemed to understand what being in the hotel business is all about. While the hotel is adequate on its own, this sort of lack of service is startlingly bad, and strikes them off my list for future visits. November 19, 2015
Rated 5.0 out of 5.0 by A visit to the ROM Excellent customer service. Great ROM package. Able to leave car at hotel, and walk to all our destinations. Comfortable beds November 15, 2015
Rated 5.0 out of 5.0 by Pleasant and comfortable stay Great value, room was spotless, had everything I needed for a work stay. Quiet rooms and the hvac system worked great maintaining any temp. Location is great for transit as well. November 13, 2015
Rated 5.0 out of 5.0 by Excellent Overall Experience Upon arrival, the hotel employees were warm, friendly and professional. The bed was extremely comfortable and most mornings dreaded getting out of bed. The decor of the hotel is modern, making the stay that much more enjoyable. Excellent stay! November 5, 2015
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