Rated 4.2 out of 5 by 132
Rated 5.0 out of 5.0 by Misty30 Convient location
The location of this facility is exactly where we needed a hotel to be. We arrived from New Hampshire and left following Rt, 91 South. The hotel more than met our needs. Wish we could have stayed longer.
June 15, 2014
Rated 4.0 out of 5.0 by Dartmouth Parent Dartmouth Parent
Great hotel; convenient; clean; ridiculous price for graduation and Dartmouth events
June 11, 2014
Rated 5.0 out of 5.0 by ka1256 Great stay
Very friendly staff, very clean and comfortable, would recommend very highly to anyone needing to stay in the area.
June 11, 2014
Rated 2.0 out of 5.0 by BAD527 No AC, multiple room changes
We arrived at 1 pm and were told our room wasn't ready which was fine as we were early. When we got back at 7 pm and were ready to put our kids to bed, the room was warm. Turned on AC and it was blowing hot air but was told it would cool down. Asked for a crib and got a rollaway bed. Asked about AC and was given another room which was not a king suite like we had booked. Moved to another suite which still didn't have AC. By the time all was said and done, we were settled in a room without AC at 8:30pm which was way past our kids bedtimes. The next day I asked for a late check out and was told that they could not do a 12 pm check out. Ultimately I was offered some points in a club that I will probably never use.
June 4, 2014
Rated 5.0 out of 5.0 by gne1 Good stay
Overall a great place to stay when you're in the area -- rooms are clean and staff are hospitable. I loved the pancake machine with breakfast!
June 1, 2014
Rated 5.0 out of 5.0 by windfarmer 822 Quiet and relaxing
My stay at the Holiday Inn Express in WRJ provided a pleasant break. I was feeling exhausted and found that I was able to get some deep sleep in the quiet, comfortable room. The staff proved to be friendly and courteous as well as professional. If I'd had more time available I'm sure that I could have made more of my visit, but it still helped me to recharge.
May 31, 2014
Rated 2.0 out of 5.0 by husky67 bad eggs - alarm clock was on
Good value, but 2 bad experiences.
The maid left the alarm on so it awakened me in AM
Eggs in AM were terrible - rubbery obviously not even checked by staff before presenting for comsumption. In hindsight, I never should have even tasted them as they were undercooked.
May 30, 2014
Rated 5.0 out of 5.0 by Roadqueen53 Best HIE in New England
By far the best HIE in New England. I stay here twice a year on my bi-annual sales trips & have never been disappointed. If only some of the other HIE's could learn from these folks. Courteous, thoughtful staff. Always an immediate upgrade to a suite (without having to ask.# Little extras at breakfast #muffins, fresh fruit.) Comfortable beds. Plenty of room to realx & also get some work done. Can't say enough good things about this HIE. Keep up the great job & I'll see you again in the Fall.
May 19, 2014
Rated 4.0 out of 5.0 by Teddo Mattress not confortable
Asked staff to turn mattress over because mattress was sagging in the middle. The staff did so and the second night sleep was better. The staff was very caring!!!
May 8, 2014
Rated 5.0 out of 5.0 by One-Nighter Awesome Staff
Very friendly, helpful staff. Upgraded my room to a large suite with kitchenette, workspace, bed area and living room area.
Breakfast is just a expected. Love the cinnamon rolls!
The shower was the only disappointment. The spray was either sharp needles spraying far out to the sides so you couldn't stand under all of it or full flow out of the center ... like standing under a garden hose with no nozzle. The shower had very large, odd, corner shelves that made it difficult to get under the shower flow.
April 21, 2014
Rated 1.0 out of 5.0 by decoach Hot hot hot
The heat was on all night. I turned on the AC and nothing happened. I put the fan on high and it was still warm air. I asked the front desk and was told the AC is not on yet.
April 19, 2014
Rated 4.0 out of 5.0 by C and P Not bad but could be better
This HIX is well positioned just off the interstate but is still reasonably quiet. Disappointed that I was not welcomed as a Platinum IHG Rewards member. The room had a couple of maintenance issues that should have been fixed but overall the room was OK. Breakfast was the usual HIX fare nothing exceptional. Overall, I'd stay again and it was good value for the area.
April 17, 2014
Rated 4.0 out of 5.0 Comfortable bed and great service
Everything is good. The size of room is big. Breakfast is very good and great service. I recommand family visiting.
April 15, 2014
Rated 3.0 out of 5.0 by java jane Room was much too hot to be comfortable; avoid room # 357
As soon as we checked in and went to our room , we knew it was too hot to be able to sleep - When I called down to see if they could do something about it, or switch rooms, I was put on hold for a very long time. I finally hung up. The front desk called me back and said there might be a room on the 4th floor we might like but she had to check it first. I asked if the thermostat could be controlled, since this was the issue. She did not know. i said don't bother to move us we'll open the windows wide and live with it. We did have the windows wide open the entire stay (2 nights ) and it was still overly warm. It probably cost Holiday Inn a lot of money but no one ever came to check on the heat and they did not seem to care they were wasting energy and $$ on the stifling condition in that room. (# 357) Next time we'll stay elsewhere. On a positive note, breakfast was OK.
April 9, 2014
Rated 5.0 out of 5.0 by jahinnh Very nice stay
Very nice stay we have stayed at this motel several times.
April 1, 2014
Rated 5.0 out of 5.0 by JET54 Very nice place
Room was clean and ready when we arrived. Everything looked like it had been updated since we had stayed there 5 years ago. The staff was friendly. Breakfast was typical free continental, it was fine for us. No issues and great no smoking hotel.
March 23, 2014
Rated 5.0 out of 5.0 by swim mommmmmm Spacious and relaxing
Spacious suite with large fridge, stove, plenty of room and utensils to cook if needed.
A little on the warm (temp) side, but windows open!!
Very comfortable for multi-night stay.
Lots of breakfast options...would like to see more whole grains
February 13, 2014
Rated 5.0 out of 5.0 by AbeC Great Service and Comfortable Room
I love the personal and friendly service. They know me by name, the know what I like, and they make everything easy for me - from reservation to check-out.
The rooms are always clean, warm, and comfortable.
Thank you !
January 28, 2014
Rated 5.0 out of 5.0 by Heather4040 Great Hotel
Overall, the hotel was great. The hotel staff was friendly. It has a parking garage which worked out great because there was a huge snow storm.
January 12, 2014
Rated 4.0 out of 5.0 by JerseyLou Poor Internet Access
Wireless access was slow, caused disconnects and many errors. Hardwired access didn't work at all.
Also, the bed was like a rock.
January 6, 2014
Rated 5.0 out of 5.0 by YounusK Nice, quiet and clean
After getting stuck in a bad winter storm in VT, I was glad to find a room at this hotel. Front desk staff was nice and accommodating. Room was clean. Received an unexpected 'wake up call" at 5 in the morning but that must have been a system glitch and didn't really bother me that much. Overall, my stay there was pleasant.
January 3, 2014
Rated 3.0 out of 5.0 by Corkscrew Disappointed
We were in this Holiday Inn Express for two nights beginning Fri. night. We were out of the room for most of Sat. returning about 3:30pm to find the room had not been made up. At 4:30pm the maid knocked on the door and asked to clean the room. We declined the service except for requesting more tissues and wash cloths.
January 2, 2014
Rated 5.0 out of 5.0 by KellyS Very nice room!
Unfortunately I wasn't here for either business nor pleasure as my father was admitted to the hospital across the street and I needed a place to stay for the night. I walked in an was greeted immediately by a very friendly young man. He checked me in with lightening speed as he was aware I had a very long day.
The room was clean and beautiful! I felt so comfortable there, it was quite and well maintained. I would recommend this hotel .
Thank you for making my stay a pleasant and positive one.
December 7, 2013
Rated 3.0 out of 5.0 by bill1500 breakfast
I went to breakfast at 8:45 am At that time there was only eggs no replenishment was made on gravy rolls etc. My morning experience was less than appealing on this visit
November 25, 2013
Rated 4.0 out of 5.0 by Nina007 Friendly staff and quiet atmosphere
I took a chance on your establishment and was pleasantly surprised at the clean and friendly atmosphere. It was extremely quiet and relaxing. I would stay there again.
November 24, 2013
Rated 3.0 out of 5.0 by Jones7a Average Holiday Inn Express - would likely stay here again.
I stayed here for 1 week in November and would classify the hotel as an average Holiday Inn Express.
I have stayed at much nicer ones this year and but also a few that were much much worse.
The pros: breakfast, internet speed, water pressure
The cons: no perks for thank you's for being a Platinum member, service was.... average.
I really just wasn't blown away by the employees with niceness like I am at many other IHG properties.
Also, this was the first Holiday Inn Express where they didn't have a mini store for drinks or light snacks. Because I try to stay loyal to IHG I would stay here again.
But if it weren't for that I would stay at a different chain (they are in the same parking lot next time).
November 20, 2013
Rated 1.0 out of 5.0 by xyz23 Unpleasant experience
Got locked out of my room and it took me an hour to get my things out and into another room. Though I was given a refund for that night (it was the least they could do) I was not satisfied with the cleanliness of the room. I will not stay there again.
November 20, 2013
Rated 3.0 out of 5.0 by Adworker Fridge
Fridge in first room smelled like sour milk! When I returned from work I entered my room that was being cleaned at the time and room smelled like someone had just used my bathroom. Got moved to another room and the rest of my visit was pleasent
November 11, 2013
Rated 2.0 out of 5.0 by Chupacabra Went to another Hotel
My experience in this hotel started out on a poor note: My travel agent requested a quiet room and instead I was given a room directly over the AC heat exchanger (At the end of July). I had to change rooms at 11pm when I discovered this issue. Quality of service has slowly declined since then, culminating in today's issues:
Room was not cleaned as of 2:30 pm (on a Sunday)
Sheets had not been changed all week.
Person at the front desk gave me serious attitude in regards to my request to have the sheets changed, as if 8 days with the same bed sheets was OK.
Other issues with the room:
Dishes and silverware not clean, with bits of food still stuck to them
Handle fell off the stove
Bath sink drips, drain half clogged.
TV picture quality has been dreadful
Internet (high speed) is throttled after 60-90 minutes
WILL NOT STAY HERE AGAIN.
November 10, 2013
Rated 5.0 out of 5.0 by Emmi great room and nice service
I stayed only for the night, wish I had more time to enjoy the hotel.
I will stay at this hotel again when I pass the area.
November 5, 2013