Rated 4.2 out of 5 by 122
Rated 1.0 out of 5.0 by decoach Hot hot hot
The heat was on all night. I turned on the AC and nothing happened. I put the fan on high and it was still warm air. I asked the front desk and was told the AC is not on yet.
April 19, 2014
Rated 4.0 out of 5.0 by C and P Not bad but could be better
This HIX is well positioned just off the interstate but is still reasonably quiet. Disappointed that I was not welcomed as a Platinum IHG Rewards member. The room had a couple of maintenance issues that should have been fixed but overall the room was OK. Breakfast was the usual HIX fare nothing exceptional. Overall, I'd stay again and it was good value for the area.
April 17, 2014
Rated 4.0 out of 5.0 Comfortable bed and great service
Everything is good. The size of room is big. Breakfast is very good and great service. I recommand family visiting.
April 15, 2014
Rated 3.0 out of 5.0 by java jane Room was much too hot to be comfortable; avoid room # 357
As soon as we checked in and went to our room , we knew it was too hot to be able to sleep - When I called down to see if they could do something about it, or switch rooms, I was put on hold for a very long time. I finally hung up. The front desk called me back and said there might be a room on the 4th floor we might like but she had to check it first. I asked if the thermostat could be controlled, since this was the issue. She did not know. i said don't bother to move us we'll open the windows wide and live with it. We did have the windows wide open the entire stay (2 nights ) and it was still overly warm. It probably cost Holiday Inn a lot of money but no one ever came to check on the heat and they did not seem to care they were wasting energy and $$ on the stifling condition in that room. (# 357) Next time we'll stay elsewhere. On a positive note, breakfast was OK.
April 9, 2014
Rated 5.0 out of 5.0 by jahinnh Very nice stay
Very nice stay we have stayed at this motel several times.
April 1, 2014
Rated 5.0 out of 5.0 by JET54 Very nice place
Room was clean and ready when we arrived. Everything looked like it had been updated since we had stayed there 5 years ago. The staff was friendly. Breakfast was typical free continental, it was fine for us. No issues and great no smoking hotel.
March 23, 2014
Rated 5.0 out of 5.0 by swim mommmmmm Spacious and relaxing
Spacious suite with large fridge, stove, plenty of room and utensils to cook if needed.
A little on the warm (temp) side, but windows open!!
Very comfortable for multi-night stay.
Lots of breakfast options...would like to see more whole grains
February 13, 2014
Rated 5.0 out of 5.0 by AbeC Great Service and Comfortable Room
I love the personal and friendly service. They know me by name, the know what I like, and they make everything easy for me - from reservation to check-out.
The rooms are always clean, warm, and comfortable.
Thank you !
January 28, 2014
Rated 5.0 out of 5.0 by Heather4040 Great Hotel
Overall, the hotel was great. The hotel staff was friendly. It has a parking garage which worked out great because there was a huge snow storm.
January 12, 2014
Rated 4.0 out of 5.0 by JerseyLou Poor Internet Access
Wireless access was slow, caused disconnects and many errors. Hardwired access didn't work at all.
Also, the bed was like a rock.
January 6, 2014
Rated 5.0 out of 5.0 by YounusK Nice, quiet and clean
After getting stuck in a bad winter storm in VT, I was glad to find a room at this hotel. Front desk staff was nice and accommodating. Room was clean. Received an unexpected 'wake up call" at 5 in the morning but that must have been a system glitch and didn't really bother me that much. Overall, my stay there was pleasant.
January 3, 2014
Rated 3.0 out of 5.0 by Corkscrew Disappointed
We were in this Holiday Inn Express for two nights beginning Fri. night. We were out of the room for most of Sat. returning about 3:30pm to find the room had not been made up. At 4:30pm the maid knocked on the door and asked to clean the room. We declined the service except for requesting more tissues and wash cloths.
January 2, 2014
Rated 5.0 out of 5.0 by KellyS Very nice room!
Unfortunately I wasn't here for either business nor pleasure as my father was admitted to the hospital across the street and I needed a place to stay for the night. I walked in an was greeted immediately by a very friendly young man. He checked me in with lightening speed as he was aware I had a very long day.
The room was clean and beautiful! I felt so comfortable there, it was quite and well maintained. I would recommend this hotel .
Thank you for making my stay a pleasant and positive one.
December 7, 2013
Rated 3.0 out of 5.0 by bill1500 breakfast
I went to breakfast at 8:45 am At that time there was only eggs no replenishment was made on gravy rolls etc. My morning experience was less than appealing on this visit
November 25, 2013
Rated 4.0 out of 5.0 by Nina007 Friendly staff and quiet atmosphere
I took a chance on your establishment and was pleasantly surprised at the clean and friendly atmosphere. It was extremely quiet and relaxing. I would stay there again.
November 24, 2013
Rated 3.0 out of 5.0 by Jones7a Average Holiday Inn Express - would likely stay here again.
I stayed here for 1 week in November and would classify the hotel as an average Holiday Inn Express.
I have stayed at much nicer ones this year and but also a few that were much much worse.
The pros: breakfast, internet speed, water pressure
The cons: no perks for thank you's for being a Platinum member, service was.... average.
I really just wasn't blown away by the employees with niceness like I am at many other IHG properties.
Also, this was the first Holiday Inn Express where they didn't have a mini store for drinks or light snacks. Because I try to stay loyal to IHG I would stay here again.
But if it weren't for that I would stay at a different chain (they are in the same parking lot next time).
November 20, 2013
Rated 1.0 out of 5.0 by xyz23 Unpleasant experience
Got locked out of my room and it took me an hour to get my things out and into another room. Though I was given a refund for that night (it was the least they could do) I was not satisfied with the cleanliness of the room. I will not stay there again.
November 20, 2013
Rated 3.0 out of 5.0 by Adworker Fridge
Fridge in first room smelled like sour milk! When I returned from work I entered my room that was being cleaned at the time and room smelled like someone had just used my bathroom. Got moved to another room and the rest of my visit was pleasent
November 11, 2013
Rated 2.0 out of 5.0 by Chupacabra Went to another Hotel
My experience in this hotel started out on a poor note: My travel agent requested a quiet room and instead I was given a room directly over the AC heat exchanger (At the end of July). I had to change rooms at 11pm when I discovered this issue. Quality of service has slowly declined since then, culminating in today's issues:
Room was not cleaned as of 2:30 pm (on a Sunday)
Sheets had not been changed all week.
Person at the front desk gave me serious attitude in regards to my request to have the sheets changed, as if 8 days with the same bed sheets was OK.
Other issues with the room:
Dishes and silverware not clean, with bits of food still stuck to them
Handle fell off the stove
Bath sink drips, drain half clogged.
TV picture quality has been dreadful
Internet (high speed) is throttled after 60-90 minutes
WILL NOT STAY HERE AGAIN.
November 10, 2013
Rated 5.0 out of 5.0 by Emmi great room and nice service
I stayed only for the night, wish I had more time to enjoy the hotel.
I will stay at this hotel again when I pass the area.
November 5, 2013
Rated 5.0 out of 5.0 by Randog01 Beautiful Stay here...
Overall, this has been a great convenience staying here.
Like any hotel, it has it's minor issues, but the staff here is more than accommodating, and very eager to please. And I'm not easy to please.
I've spent my 2013 season here, working nearby, April to December...and I can honestly say, this is a very nice place to stay.
I recommend highly.
November 4, 2013
Rated 5.0 out of 5.0 by Octoberfan Weekend in New England
Super location, White river Junction was perfect for a football game at Dartmouth and some New England foliage.
We were happy with the hotel, nice rooms, hot apple cider in the lobby, pleasant hotel staff.
We encountered a problem soon after checkin, some medication was accidentally left in the previous town (a couple hours north of White River Junction) and was needed that evening. One of the desk clerks, I think her name was Gail, she was the older of the two on duty at that time, went out of her way to bring calm to the situation and tried above and beyond to get replacement meds for us. We were extremely grateful to her for her compassion and her effort to help us.
Unfortunately, the following morning we had no hot water and also lost power to the sleep area in one of our rooms. However the morning desk clerk was very generous in compensating us for the inconvenience. I'd certainly stay there again.
October 23, 2013
Rated 1.0 out of 5.0 by DisappointedGuy No Hot Water
My rating for this hotel would have been good or excellent for everything but for one reason: I had no hot water and when I told the desk clerk in the morning she simply shrugged her shoulders and said "sorry." No hot water meant no hot shower, no way to properly use the sink, wasted time as I waited and waited for the shower water to turn warm, etc. Everything else was fine but I would never return because of the lack of hot water.
October 22, 2013
Rated 5.0 out of 5.0 by JJNSR front desk
Alyssa(?) listed to a problem we had with hot water and addressed it thoroughly. Also, quickly fixed the fire alarm battery issue. She is terrific!
October 22, 2013
Rated 5.0 out of 5.0 WiFi Bandwidth Needs to be Improved
The Internet connection speed at room via Wi-Fi was too slow.
All my family members brought their mobile devices: Smartphones, Laptops, and iPad using Wi-Fi.
We experienced a lot of inconvenience due to the slow speed.
October 19, 2013
Rated 5.0 out of 5.0 by Robm12 Wow!
Wow! I have stayed in many IHG properties and this one is a real gem! The location and accomodations are great! From the time we arrived the staff was extremely friendly and helpful. The room we had was one of the finest two room suites of all brands I have stayed in. This stay was a real pleasure! We will be back our next visit to this wonderful area! Well done!
October 17, 2013
Rated 5.0 out of 5.0 by Roadqueen53 Best HIE in New England
By far my favorite HIE in NE (and I've stayed at most of them on my sales route.# From the warm welcome at the front desk to the instant ackowledgement of Priority Club status to the wonderful #and unrequested# upgrade to a 2 room suite #love those suites) to an offer of cold bottled water & a snack...no complaints here. Only wish that ALL of the HIE's would follow this one's example. I have stayed here twice a year for the past 7 years & I look forward to my stay each time. Highly recommend a stay here. And chocolate muffins in the morning to boot. No other HIE offers those. Thank you for everything.
October 15, 2013
Rated 5.0 out of 5.0 by Pennyloafer Great Stay
We enjoyed our stay while viewing the beautiful fall foliage in the surrounding area. The room was immaculate and the beds were extremely comfortable. The breakfast area was well tended with plenty of tables and ample seating. I would highly recommend.
October 15, 2013
Rated 2.0 out of 5.0 by Chupacabra Mixed reviewed
Rooms are clean
TV signal is exceptionally poor
Internet varies from good throughput to un-useable (after about 60-70 minutes of being connected)
Amenities such as silverware are dolled out in miserly quantities - The room I am currently in had 3 tiny spoons, 3 tiny forks and 3 knives. Requested more, got 1 more fork and 3 huge spoons.
Restocking of paper towels and Kleenex is infrequent, need to ask at front desk for more.
Many rooms are very noisy at night. First room I was put in (after requesting a quiet room) was directly over the heat exchanger for the AC.
Currently accumulating enough points for a gift card. After that, not coming back, both to this hotel and any other IHG property - the internet access issue is just the same at the Crown Plaza in Englewood, NJ, so the "issue" is by design.
October 15, 2013
Rated 5.0 out of 5.0 Great choice for fall leaf tour.
Large, quiet room with kitchen and good rates. My friend requested extra blankets and they brought them up quickly. I liked the breakfast area and food choices. There's something for everyone. Also, a staff member is available in the breakfast area to offer tips on places to visit.
October 10, 2013