Rated 4.2 out of 5 by 140
Rated 4.0 out of 5.0 by JPG7 Great Pool, Comfortable room. Some room for improvement.
We really enjoyed the pool, lazy river and the pool bar. Very relaxing and comfortable. We walked to the beach (they do provide a free shuttle, but walk is not that far), the beach is just OK, nothing special. Beach/pool towels are provided in your room and can be exchanged in the hotel for clean during the day, but wish there was an exchange/towels available by the pool as well. The tiki bar staff were very friendly and quick, food was decent and reasonably priced, as were the drinks.
The room was comfortable and clean, nothing special, but more then sufficient and enjoyable. The sink, toaster, fridge and microwave were useful as no breakfast is offered at the hotel restaurant. There are some items for sale in the "market" and from the coffee cart. The woman who runs the coffee cart was very friendly and great coffee, we made our own breakfasts.
We got to the hotel late (around midnight), and the night staff was very mediocre. Had to go back to "officially" check in in the morning, April at the front desk was excellent and very helpful and friendly.
You have to go to the "club" desk to get your parking pass, this was the only time they tried to push the time share membership on us, we said no thank you and did not receive too much of the hard sell, although more then I care for when on vacation.
We requested a late check out the day before our departure, weren't looking for much maybe just a couple hours (check out is 10 AM wish is early in my experience), we've never had a problem with this type of request before, especially being a long standing Platinum Member. The first desk staff person we asked didn't even check, just said no. I went back later when April was there since I had already had a good experience with her and she did actually check and did extend our check out by an hour which was very helpful.
I did have an issue getting my full IHG points from my IGH Chase Visa, according to the credit card company the hotel is not registered with Visa as an IHG hotel. I know the hotel was bought not that long ago and change to a Holiday Inn, but just a word of warning, hopefully they fix that. I booked through the IHG website...
Overall, for the price paid we were satisfied with the hotel, but a few small changes and some better help at the front desk would go a long way.
May 27, 2015
Rated 5.0 out of 5.0 by cecr4 Great value for families
Stayed 1 week with seven children and 4 adults. Booked 2 rooms. Everything was great. Water park was big hit with the kids. No waiting in lines. Lazy River and water slide were so fun. Younger babies enjoyed the splash pad. Good entertainment (magician, wildlife show).
Nice added value with refillable cups of flavored water, lemonade, soda, ,etc.
May 26, 2015
Rated 5.0 out of 5.0 by Pittler Great Stay
This was a great hotel, the staff was excellent, the room was comfortable and the amenities provided plenty to do.
May 26, 2015