Rated 4.6 out of 5 by 178
Rated 3.0 out of 5.0 by Summergirl9 Hotel capacity affects experience
We stayed at this resort in October, 2013 and loved everything about it. The staff was wonderful, we had a fantastic room, the location of the resort is amazing, etc., etc. When returning to Galveston we didn't question returning to this resort. However, the last weekend of summer before school starting was a capacity weekend. We had a completely different experience. Our room was not clean when we arrived, I brought this to the attention of staff in a calm manner, not angry at all, and just said we would go to dinner and stay out of room for awhile and were assured it would be cleaned. We returned 4 hours later and the room had not been touched. The same staffperson then told us that she had reported our issue to housekeeping, they must have left for the day. She sent a maintenance man to our room, but he doesn't clean. He gave me a mop and broom and we cleaned our floor. Just a very different experience based on the time of year you visit. This could be an amazing property, but if the room is not clean when you arrive, that can tarnish the whole stay and the confidence you place in the resort staff. Also, don't tell a customer you will take care of something if you know it won't be resolved.
August 15, 2014
Rated 5.0 out of 5.0 by baylor92 Very nice resort
My wife and 2 sons enjoyed this resort. The furnishings were very nice and we enjoyed the amenities. Pool was great and we had fun playing shuffleboard and volleyball. I really liked the resort and wish we had spent more than 4 days. You can tell the difference with the resort atmosphere vs the other hotels. I would recommend this resort to anyone willing to pay just slightly more so you get that guaranteed happy feeling on your vacation.
August 15, 2014
Rated 4.0 out of 5.0 by Sbass34 Best spot in Galveston!!!
The resort itself and the location to the beach makes this the top destination in Galveston without a doubt. However, the seaweed issue the beach experiences will prevent us from ever going back. If you don't mind the seaweed and are wanting to go to Galveston, this is the place to stay!!!
August 13, 2014