Rated 4.4 out of 5 by 74
Rated 1.0 out of 5.0 by Kamron Memorable in a bad way
When checking into this facility everything seemed ok. However when in the room there was something caused alergic reactions to everyone in our party.
August 7, 2012
Rated 3.0 out of 5.0 by Braves20 Beautiful room but needs better CSR
The room in itself is a 5 star rating; however, it was the lack of CSR that made this stay uncomfortable. The family was unable to enjoy the whirlpool in the room because the lines had not been cleaned out properly. What appeared as soap scum buildup, had been released in the water during turning on the jets. Since it was considered as "after hours," we were unable to get it cleaned out and enjoy this amenity. However, the staff on the following day was very helpful and apologetic with the situation. I would recommend that all staff, including the security, know how to get in contact with management during a situation. With only given a day to stay in the room, it was disappointing to not be able to enjoy the amenity of the whirlpool in the room. My family and I did enjoy the fully furnished kitchen, and this made up for everything. I was able to cook a wonderful meal that evening, and the family was able to sit down together at the dinner table.
August 7, 2012
Rated 2.0 out of 5.0 by wilma39 Very noisey.
The room was ok., but the noise level ruined our stay. We wanted to have a nice and quiet vacation but the room was very noisey. You could hear every door open and close. People walking above you. On movie night it was so loud I had to take a sleeping pill to get to sleep. I would not recommend this hotel if you want a nice quiet vacation.
July 8, 2012
Rated 5.0 out of 5.0 by run2eat Great family rest after busy days
The room was spacious and comfortable. We spent the days hiking, rested at the hotel and went back out in town for the night with the family. Able to walk to town, walk to nearby park and run to some of the trails in the mountains. The kitchen was adequate to prepare some meals to help prevent going out to eat for every meal. Definitely recommend to others for a family vacation.
July 4, 2012
Rated 5.0 out of 5.0 by Jayson The Perfect Resort
While a time share property, the staff were NOT pushy to make us hear the pitch. They asked once and we declined. The rooms were spacious and perfect my wife and two teens. We stayed with another couple and enjoyed meals together in the rooms. The staff was excellent including Dale and his stories of bear sightings on property! The location was within easy walking distance of the main strip in Gatlinburg.
We will stay here again.
June 27, 2012
Rated 5.0 out of 5.0 by Brian34 Holiday Inn Club Vacation Gatlinburg
Overall the unit we stayed in was very nice except for the sofa bed. The sofa bed was VERY uncomfortable. The matress was very thin and there was a large support bar right in the middle. Everything else was great and we hope to visit again this summer.
June 6, 2012