Rated 4.4 out of 5 by 86
Rated 1.0 out of 5.0 by mlneig This is NOT a Hotel it is a Time Share!
By listing this time share club with other hotels is a true disservice.
The first issue is that they do not have daily housekeeping. This was never made clear. The time share does supply towels and sheets, however these are not changed or cleaned during your stay. You are expected to wash and dry these items yourself.
Second is there is no restaurant or room service available on site. There is a refrigerator and appliances to cook with but no food service. While this may appeal to families and others, it does not appeal to many other travelers. Again, this shortfall was not made clear.
Third is the poor repair of room items and the lack of service and responsiveness to these shortfalls. I chose this “hotel” even though it was expensive for Gatlinburg, because it was highly rated and had an in-room whirlpool tub. The first day I was there the tub did not work. I went down to the front desk and told them. They wrote a note to maintenance to fix it. It was not fixed. The next morning I went to the front desk to complain that it wasn’t fixed. There was no desk clerk, just a security guard. He wrote another note. Again it was not fixed. That afternoon, I went back to the front desk for a third time to tell them about the non-working tub and was told they did not see any notes or maintenance tickets but would get it repaired. When I returned that evening it still did not work.
I went to the time share hot tub near the pool that night at 11PM as the rules state that after 11PM, it is for adults only. There was a family there with a very loud, active, young child. When the security guard came by, I thought he was going to tell them they had to leave but he said since they were there the whole week they could stay.
The second day of my stay, there was a large convention in town. 20,000 teenagers came to town with most of the time-share rooms being booked for these teenagers. Many rooms had 5 or more in a room. Although they were well behaved, teenagers tend to be loud. I know the convention was not the responsibility of the Time-share but they did have a responsibility to let me know when I booked my room that they would be there.
I paid an extra $5 per day prior to check in to allow me to cancel any part of my vacation without notice. Because of the poor experience, I checked out a day early. When I went to check out, again there was no clerk, just a security guard who would not confirm that I would not be charged for the cancelled day. I asked him to leave a message for the manager to call me during the day. I know you will be surprised but I did not receive a call.
That evening I called the hotel General Manager, Mr. Ward who listened to what I said but did not even apologize. All he kept saying was he was not going to comp me for the room. I never asked to be comped, all I wanted was an acknowledgment of the poor service and an apology. That never came.
I have a 94 year old mother who I take care of. Between my full-time day job and my all night second job of “nursing” it was difficult to get away for a couple of days. I was looking forward to a quiet 3 day retreat of hot tubs and room service and just plain relaxing. Boy was I disappointed.
I strongly suggest that due to high prices, lack of amenities, poor repair, total lack of responsibility and horrible customer service, you do not consider either staying at or purchasing this time share.
February 24, 2014
Rated 4.0 out of 5.0 by ken1962 Cuddling good stay
Great building design makes it real easy to get to your room. My wife and I have limited mobility and it was not a factor at all! Wonderful view, great gas fireplace made for an inviting romantic getaway. We asked about walking to a restaurant (since we have trouble with distances) and the wonderful staff said "Just call and we'll come get ya'"...that's awesome service!!! Gatlinburg is not real busy in February so we were able to park close but I will never forget this kindness. And we were a little sore and tired when returning so a great quiet (some sound like motor boats; not this baby) hot tub was the perfect end to a perfect day.
February 24, 2014
Rated 5.0 out of 5.0 by Dustinm99 Always a wonderful experience!
We have stayed at the Holiday Inn Vacation Club Gatlinburg four or five times now and we love it. The staff are very friendly and accommodating and the hotel is very well maintained. We love getting the rooms on the back where you can hear the waterfalls below, but even if you get the other side you have an awesome view of downtown Gatlinburg or the Mountains. We will be back again!!
February 24, 2014