Rated 4.1 out of 5 by 764
Rated 5.0 out of 5.0 good service clean room
clean room and excellent customer service and great lazy
October 21, 2014
Rated 5.0 out of 5.0 by EllyMomof2 First time guests would repeat in a heartbeat.
A local friend is an owner and recommended this resort to us when I inquired where best to stay for best Florida experience.
I loved that the property is a gated community with 24/7 security. I felt safe on property.
The grounds are gorgeous. The staff seem to care about their role and were all generous and friendly.
The rooms are wonderful and made our short stay feel like home.
The price point was excellent for what amenities you got.
Resort services was very quick to respond to our needs.
We did not attend the time share program, as another guest said the 90 minute presentation took them more than 2 hours and so I did not investigate ownership options, since they did not offer any presentations before 8 a.m.
I can't wait until we save up enough to come again. Well organized stay, VERY close to Disney, and helpful staff made this dream vacation a reality for us.
October 21, 2014
Rated 3.0 out of 5.0 by Gatorsam25 The Good, The Bad, and The Ugly
This is the frist time that I stayed at any of the Holiday Inn Club Resorts and the fact it was a Holiday Inn, I was expecting the worse. I have stayed at a few Holiday Inn hotels over the past years and usually it is a hit or miss with regards to the conditions of the hotel and rooms. However, I was suprisingly pleased with this1450-acre resort as the grounds were well maintained and the swimming pools and golf courses were very nice. I will give the management of this property top kudos for staying on top to keep this resort looking nice. Now that is "The Good."
"The Bad" was the condition of the condos. I actually had two 2-bdrm condos in the same 5-story building. While the condos were clean (except for the windows), the furniture and appliances were cheap. The dinning table was a piece of loose glass laying on top of a cheap piece of wood that probably cost about $50. The couch, coffe table, TV tables, dressers were all old and cheap. While they had flat sceen tvs in both bedrooms and living rooms, they were all small sizes. Ok for the bdrms but the one in the living room should be larger than 22 inches. The beds were comfortable. The conditions of the furniture seem to be standard for this building, maybe for most of the resort, since they were the same for both 2 bdrm condos we stayed in. The screen porch was very nice but it would be good if we had the ability to turn off the inside light as we had no control of this and the light shined into one of the bdrms.
"The Ugly" was the time share presentation. As you check in the front desk of the resort you are forced to meet with a time share person. They are two representatives waiting for you after you get your keys to the condos and they somewhat force you to walk with them to meet with a time share representative to offer you some "goodies" if you set up a time for a time share presentation. They tell you it will only last 90 minutes and they charge you $30 on your bill in case you skip the presentation. Our presentation took 3 hours even though I told them I was not interested since one of the condos I was staying in was a time share given to us our Aunt and Uncle. The first representative spent about 2 1/4 hours with us trying to convince us of the benefits. While there may be some for those who want a time share, my wife and I told her several times we were not interested in purchasing any at this time. Next came her manager who was pleasant at the begining but became very short with us when we said no. Next came the 3rd representiave who had the ticket for the "goodies" and who also tried to sell us a time share as well as the ability to rent at Holiday Inn resorts instead of purchasing a time share. When we asked him whether there were any front-end costs to renting and when he said yes, we said no thank you. He became very rude and basically threw the ticket across the table to us. Our take away from this is it is not worth waisting 3 hours of your time to get the use of the put-put golf courses, which were not very good, and an inner tube for the lazy river that has no current. The listed value for the use of these two items plus the ability to use this "hippo" slide was $57 for the week. We received three of these passes and ended up only using one of them. Notwithstanding the hassel we went through to get the passes and then only using one of them, the lazy river and other pools in the resort were very nice.
One more note about the time share presentation. They take you to see a 2 bdrom condo in the newest building. As one would expect, this unit was very nice with very nice furniture and other furnishings. However, this is just one unit in one building. My guess would be that nearly all of the units in this resort are more like the two we stayed in.
Would I stay here again. Yes, if the price was right.
October 20, 2014