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Rated 4.1 out of 5 by 699 reviewers.
Rated 5.0 out of 5.0 by Awesome resort I can't ever remember getting same better service in any hotel. The service and attention to detail by every employee was outstanding. The food was great, comfortable rooms, amazing services in the building. Awesome awesome water park !!! August 23, 2014
Rated 2.0 out of 5.0 by Villa complains Overall the location is good.Great tourist place. Cons - The thing I hated was the tour. They try to convince you to buy a Villa. So when we said No they left us there waiting for a bus. It was a waste of our time Plus vacation time! Then in our Villa there were cockroaches in our bedroom We threw it away and we sure are not lieing.There was a rat that ran threw our front door. Last in our bathroom the shower water wouldn't go down the drain. The rest is fine. August 23, 2014
Rated 2.0 out of 5.0 by Nice Pool but not so nice villas We were placed in a non renovated villa that had a stove which was falling apart, bathrooms that weren't clean and a check in process that was terrible. I was told I was going to receive a call by 330PM when our room was ready. We did not receive a phone call. I had to go to the check in area to complain (at 430PM) and magically our room seemed to be ready at that same moment. They did not apologize for the inconvenience and upon entering our room, I felt that it could have been better. My kids loved the pool and I enjoyed the safety of the facility but I wish our room was better maintained. If you plan on staying at this resort, ask for a renovated room. August 23, 2014
Rated 5.0 out of 5.0 by Four day stay The only real downside was the fact that my stay at this resort was too short at only four days. Checked in about 1615 and the main registration was quite busy as check in time is 1600, however being a Platinum Member priority check in was straight through. Pleasant check in experience with a free beer during the registration process. Unless you have stayed at a this property before, the size is unbelievable. A frequent 'ferry' service is provided to take guests around the resorts 'villages'. Checked in to our two bedroom 'villa' and was more than content with size, cleanliness and overall feel of the property. Due to my short stay, and the fact that me and my eleven year old daughter spent most of the days seeing the local attractions we didn't get much time to utilize the resorts facilities. However we did visit the lazy river one evening which was very enjoyable. Didn't have much opportunity to use any of the multiple on site eateries so I can't make any comments there, although the pizzas we ordered on room service certainly hit the spot. One evening on arriving back at the villa we were welcomed by a raccoon curled up outside our door. When in the Orlando area again I will not hesitate to stay at this property again, although I will ensure my stay is longer. August 23, 2014
Rated 4.0 out of 5.0 by Nice Excellent value! Who needs Disney? Plenty of things to do. The only reason they get a 4 instead of a 5 is because how long the sales pitch took when I told them no at 2 hours. Did not get out till 4 hours. August 22, 2014
Rated 4.0 out of 5.0 by Nice Resort This is a good place to stay if you are heading to the theme parks.When checking in they do try to push you to the time sharing desk although. If you do not want to throw away 3 or 4 hours on your vacation just stay clear of the time sharing desk. If you are staying several days be sure you call to get fresh towels. The porch from my villa was nice place to see the fireworks at night. August 22, 2014
Rated 5.0 out of 5.0 Ever to return... We started our holidays with a stay at the resort and were very pleased with the overall atmosphere. So we decided to stay the Last six days of our holidays at the resort again. We found everything clean and working, the River Island park was in perfect condition and it was awesome. Washing was no big deal, and we didn't need more than 3 hours to wash and dry two loads of laundry. We were a party of eight in a 3-bedroom-villa and would recommend the property to everyone. August 22, 2014
Rated 5.0 out of 5.0 by Great vacation spot for family This was my first time staying at the resort. I was very impressed with the customer service, the room and the amenities. It was nice to come back from each day at the theme parks and be able to enjoy the amenities. I will definitely be returning. August 21, 2014
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