Rated 4.2 out of 5 by 1082
Rated 5.0 out of 5.0 by jazzygeo Overall experience
Please see previous comments. I have already provided feedback on my stay. Overall stay was great, just the process of trying to get consumers to become timeshare owners was a nightmare.
September 1, 2015
Rated 3.0 out of 5.0 by CLong77 Rooms were nice but service could step it up.
Not sure if it was because of all the rain but the grounds seems not as clean. Service at one of the restaurants was extremely slow. Pool were great but felt too much like a community pool rather than a resort. Had an issue with room cleaning staff. On the day we left, we went to the pool very early (8:30) and packed our luggage in the car but left cold food items and a cooler to come back for. When we returned 5-10 minutes before check-out time (10 AM), the room was cleaned and they were working on the kitchen. Needless to say many of our items were ruined. They said since they didn't see luggage that they thought we had left. Not sure about you but, I don't think they should have even entered the room until it was check-out time.
August 30, 2015
Rated 3.0 out of 5.0 by gkb13 Good Result Marred by Noise and Service
The resort itself is good. It's a large resort with nice driveways and grounds.However you'll need your own transport or have to use the resort shuttle to get around, unless you like long walks.
There are 2 18 hole Golf Courses and 2 9 hole courses that are good to play but not in top condition (may be the time of year). There is a good Golf Academy but tuition is somewhat expensive.
The villas are nice, fairly spacious and well equipped but could do with a bit better cleaning. Also they need to be more pro-active at keeping the bugs and cockroaches down.
There are several nice pools, the biggest being the Lazy River area. However having paid a fair amount to stay here I object to being charged for the rings at Lazy River. The main pools have Gyms nearby which are fairly well equipped, especially now that Mussels has been updated.
Biggest problem though are the noise levels around the main pool areas. Overly loud, moronic music is played pretty much all day long, it's often at disco club levels. This made it impossible for me to relax and unwind and anyone wanting a relaxing holiday should go elsewhere, as I will be doing next year.
The other issue is the staff and service. Although some are friendly and helpful there are others that are not. This is especially evident if you have a complaint or a problem. Contacting Resort Services is pretty much a waste of time - despite their hype they really don't want to know or just pay lip service to any negative feedback or complaints.
Also as an IHG Spire Elite member I got zero welcome or recognition on arrival, which didn't impress me at all.
August 29, 2015
Rated 4.0 out of 5.0 by SueW451 Expansive Resort
Mostly a really good place to stay......this was our 2nd visit in 3 years. This time I noticed that the pool and lazy river had a funky odor and looked very cloudy every day, so we didn't use it after the 1st day. However we did use 2 other pools in the other villages which were great. I think River Island needs to be closed to the general public and made available to guests only....especially as the cost to use the facility is very high ($9 a day to rent 1 tube - REALLY???) I think part of the problem with the cleanliness of the water and grounds is that there are way too many "day guests".....I would not be happy if I were an owner.
August 24, 2015
Rated 5.0 out of 5.0 by tugett Great view and great service.
The room is surrounded by the golf course. It has a lot of pools and wonderful playing places. The service is very polite and comfortable. We went to this hotel many times. Each time we are very pleased and satisfied. The hotel is in good condition and well maintained all the time. We love this place for our family vacation. It is very friendly and healthy for children.
August 21, 2015
Rated 5.0 out of 5.0 by Monika F. Very family friendly and fun!
Beautiful grounds, lots to do, roomy and clean villas.....
August 18, 2015
Rated 2.0 out of 5.0 by Richcats Avoid the inward facing rooms in the main reception block
Some of the Double rooms located in the main reception block do not have outside window or natural light, so unless you like living in a cave, avoid.
August 18, 2015
Rated 5.0 out of 5.0 by greatdeals best place
we stayed here for 5 nights,
place was big and very nice,
kids loved it had a great time!
we really enjoyed it would go back there again.
August 16, 2015