Rated 4.1 out of 5 by 411
Rated 2.0 out of 5.0 by shofa3 not clean
we stayed 7 nights and they didnt have even 1 cleaning day for us.....and the room was not very well clean to start with.
October 17, 2013
Rated 5.0 out of 5.0 by jdoughe786 Most Excellent 5th Anniversary of Girls "Group Therapy" Weekend!
Beautiful and comfortable accommodations right on the Lazy River. 2 bedrooms and pull out couch perfect for the 5 "princesses". Great food, fun shopping and great price! Highly recommended. We'll be back for sure!
October 16, 2013
Rated 2.0 out of 5.0 by MomfromSouthFlorida Holiday Inn????
I'll start with the good point, the room was clean.
From there the experience went downhill.
I think the bed was new in 1970. I can't remember the last time I've slept on a mattress that bad. For the price I expected a lot more. I've stayed in many hotels around Orlando at this price point and all are 10 times better.
I almost always stay in Holiday Inns when traveling and will continue to do so, but don't ever plan on staying at this property again.
October 16, 2013
Rated 2.0 out of 5.0 by ginajoeygia Noisy and no help
We were up all night due to noise. We called numerous times and security came, but it still continued. I asked for one comped night as we have stayed there before many times and were staying four nights, but the woman was rude and said no way. We were there for our first anniversary. It was an awful taste in my mouth. The tenants left after the second night, but we didn't bother to call again. Nothing would be done. They had cases of beer outside. We didn't move because they ended up leaving and we were afraid that I think her name was Kathy, would charge us.
Last two nights were fine.
October 16, 2013
Rated 5.0 out of 5.0 by 2Hyper Great Time at River Island location
We stayed in a two bedroom unit at River Island section of the resort. There are many other areas and units. We were on the 1st floor facing the pool area. Quick to the pool, that was a plus! Unit was great, no issues. There were a lot of activities, but most if not all had a charge attached to them. Maybe if you are an upper echelon H.I. member, some of the charges may have been waved, I don’t know. Needing to pay to use an inner tube for the pool not included in the room cost, seems to be pretty petty. Cons: After check in they will try to schedule you for a time share meeting. We said no. The free $20 to spend at the resort just to talk to the time share scheduler was misrepresented and basically useless. It wasn't even worth spending the two minutes to say “no”. Another Con could be the actual size of the resort, it’s huge. Depending on what you want to do, it’s basically a drive to get there or a very long walk. They do offer free shuttle service, but that could take you about the same amount of time as walking.
October 15, 2013
Rated 5.0 out of 5.0 by Jody51 Marketing tactics
After checking in at Orange Lakes, we were "escorted" to another desk where we were told that we would be eligible for "discounts" at the resort if we paid $50 per person to have access to all the tube rentals - putt putt , etc. I explained that we were not interested. The lady then proceeded to offer some perks if we would do an update tour since we were owners ... I showed her on my phone that my husband has dementia and that we were all tired and would not be interested BUT that we were using a vacation package in February and would be taking a tour then ... a guy then came over and starting asking...well, why not take it now ... why wait until February? The lady backed down after I told her my husband's condition ... once the man knew .. he then proceeded to ask if they could come to our room and make it easier....by then I was pretty frustrated and tired after a 7 hour trip. When does No mean No. I love Orange Lakes but don't like any pressure tactics. We have been members for 20 years !
October 15, 2013
Rated 5.0 out of 5.0 by JillianAdreana Love it here! But, this time it smelled!
I'm guessing that they fertilized the golf course the weekend we came. We have been at least 10 times and were so excited this time to finally have a first floor end unit, so we knew our kids could enjoy the out doors easier while the family enjoyed the patio, as we always do. but this time the smell of manure was so strong, we couldn't stand using the outdoor space. :( We Love the pools, atmosphere, staff, and rooms- we will definitely be back but will definitely check things out closer before we unpack and settle in.
October 9, 2013
Rated 5.0 out of 5.0 by Babyboy Weekend Get Away
I would stay there again great place to stay !!!!!! loved it ........
October 9, 2013
Rated 4.0 out of 5.0 by wilsons2010 good stay
We would love to stay again, my wife was pleased . No hassling for timeshare was a plus.
October 6, 2013
Rated 4.0 out of 5.0 by anubus6 Great resort just avoid the Timeshare tour!!!
We had a great experience at this resort! Staff was friendly and the attractions on the resort were great. The only issue was the timeshare tour that we took. We were told that it would take 1.5 hours to take, but when it was all said and done were ended after 4 hours!!!! The tour tried to impress they all they care about is customer service and when it is all said and done all they care about is selling you a timeshare. Avoid the tour and you will have a great time.
October 4, 2013
Rated 3.0 out of 5.0 by Stef1972 Great Ressort with High Valvation value ! But...very poor service
We had a really nice room - when we get our booked one after one day by five people in a one bedroom appartment.
There was no service to clean up our rooms for changing the rooms without any additional charge.
We have not been informed that the baggage from the airport arrived so we have to ask three times that the laguage was found in the central room.
We really joined the pool area and the great value of offerings to join our stay.
We didn't have any more value by being reward club member
October 2, 2013
Rated 3.0 out of 5.0 by joy54 Excellent location and beautiful grounds.
The orange lake resort is a beautiful place and is conveniently located to all the main tourist attractions, dining, and stores. The staff left a lot to be desired. When our drier wasn't working they said someone would be right out but no one ever showed. My dad was able to get us up and running again. The pools are amazing and very clean but they dont tell you there is a 48" height restriction on the slides. My 5year old who is an excellent swimmer had a real problem with this as our family had been talking about the pools and slides for weeks. The staff was very rude to him and not the least bit mindful they were dealing with a heartbroken 5yr old. Plus they give you a $20 card to spend but it's worthless. My husband played golf and the course was immaculant but there again the staff was difficult to deal with. The online price was cheaper than if you called for a tee-time. Crazy when you are a guest at the resort. The prongs to the dishwasher were breaking off and the fridge light never worked. Appliances need to be replaced. The unit was pretty clean but places like the shelf at the bottom of the night stand had an inch worth of dust. Overall this is a good resort and I would probably stay there again simply for the conveniance and the beauty of the landscape.
October 2, 2013
Rated 5.0 out of 5.0 by Lmaxc Frequent visitor
This is a great resort and location for a large family to stay together. The two and three bedroom condos are great with little ones.
September 30, 2013
Rated 2.0 out of 5.0 by RENDON Not so good this time
AS A OWNER I WAS REALLY DISAPOITMENT THIS TIME WITH SEVERAL FACTS.
1-A TERRIBLE ODOR OUTSIDE THAT WE CAN'T EVEN HANG OUT AT THE TERRACE, SHOULD CHANCHE THE TYPE OF MULCH TO ODORLESS.
2- ROACHES IN OUR UNIT
3-DISWASHER IN POOR CONDITIONS
4-STOVE PARTIALLY WORKING
5-OLD TV SIGNAL FAILING CONTINUOSLY
6-NOT ENOUGH TOWELS AND LINNEN TO OUR FAMILY
September 30, 2013
Rated 1.0 out of 5.0 by linb towels need to be thrown out
the towels at this resort looks like a rag for your floors.
resort fees were not disclosed at check in
We will not be staying here again
September 27, 2013
Rated 5.0 out of 5.0 by Tay91 September 20th-23rd, 2013
I am in love with Orlando's orange lake resort. I will NEVER stay anywhere else whenever I choose to travel to Orlando. I had a 3 bedroom, 3 bathroom villa in the west village. It was awesome! The entire place was spotless! The villa's come with everything you could possibly need. There is no housekeeping daily but I called once for towels and washing powder and they brought that along with everything else I could need including tissue, soap, dish washing powder, etc. without me asking. The pool in the west village was amazing I laid out on the hammocks for hours. I made plans to do too much and didn't get to check out the entire resort but I know next time to just plan to stay on resort property.
September 26, 2013
Rated 5.0 out of 5.0 by gingersvp Best Pools in Orlando area
This was our second visit. I love the lazy river and pools. I find your restaurants to be reasonably priced and the value for the room excellent. The kids enjoyed the pools and miniature golf. Large, clean room and friendly staff.
September 25, 2013
Rated 4.0 out of 5.0 by Awise Beautiful resort!
We stayed here for a week in a villa and it was beautiful! Large villa with full kitchen, two bedrooms, two bathrooms. It's a bit of a drive to get to each pool which was unfortunate with small children. Next time we would ask to stay in the hotel rooms that are right next to the pool I think. River Island has the best food and best pool with a lazy river. Delicious dinner especially!
September 21, 2013
Rated 5.0 out of 5.0 by Bingo22 Great atmosphere helpful staff
Always enjoy staying here. Great atmosphere and lots of activities for adults and kids. Staff is extremely helpful and friendly.
September 21, 2013
Rated 4.0 out of 5.0 by Kimmy77 Comfort is their motto!
The rooms were spacious and comfortable. They made relaxing a pleasure, and had all the comforts of home. I will definitely be returning to this resort.
September 19, 2013
Rated 4.0 out of 5.0 by labor1 Labor day stay
The 2 bedroom condo was clean and comfortable. We stayed in the West Village area and enjoyed the kiddie pool and splash pad area very much. I was put out at the very heavy sales pitch to attend the Timeshare breakfast for 90 minutes. They actually escort you after you check in to the sales desk. It left a bad taste in my mouth.
September 13, 2013
Rated 5.0 out of 5.0 by Depotdad Great Atmosphere For Children
WE had a great time. It was two grands, daughter, Son-in-law, wife and me. There was always something for the children to do. The scuttle was fantastic in getting us quickly to where we wanted to be.
A few issues with accommodations, though. The paring knife's handle comes off when cutting. Kitchen cabinets plastic facing is peeling off, some drawers do not work properly. An older TV made it impossible to hook-up Wii to it with standard setup.
WE will be re-visiting since we were not able to find the time to do everything possible during our four day stay. Next time it will be seven days with the family.
September 10, 2013
Rated 1.0 out of 5.0 by ERROL99 VERY DISGUSTED CUSTOMER
VERY UNHAPPY WITH ORANGE RESORT AND HOLIDAY INN CLUB, HAD MANY PROBLEMS AND NO ONE WANTED TO HELP US, WE HAD TWO TWO BEDROOM VILLAS, THERE WERE SIX PEOPLE, RESORT WAS NOT WHAT WAS PROMISED TALKED TO MANY OTHER GUESTS AND EVERYONE SAID RESORT HAS BEEN STEADLY GOING DOWN HILL, EVERY YEAR THEY TAKE SERVICES AWAY AND MAKE YOU PAY FOR THINGS THAT WERE INCLUDED, YOU COULD SEE THE RESORT WAS NOT MAINTAINED DIRTY SHORTAGE OF TOWELS AT THE POOL, SNACK STANDS CLOSED DOWN, NOT ENOUGH SHUTTLES TO GET YOU AROUND RESORT, WE HAD TO WAIT25 TO 30 MINUTES FOR SHUTTLE SERVICE, WE MISSED OUR APPOINTMENT FOR THE TOUR DUE TO SHUTTLE, BOTH COUPLES WERE PLANNING TO BUY, BUT AFTER TALKING TO OTHER GUESTS FOUND OUT RESORT WENT FROM 4 STAR TO 1 STAR RESORT VERY DISAPPOINTING VACATION DUE TO THE ORANGE RESORT, WILL NEVER COME BACK!!!!
September 5, 2013
Rated 5.0 out of 5.0 by kdanno11 orange lake
5 star resort with all the anemities!! only downer?? sittin thru the orientation to buy time-shares , very pushy to the point i was ready to get up and walk out! would not take NO FOR AN ANSWER!! also all the extras cost money like tubes for the lazy river, and gratuity added on every service, when you go up to the cabana to get a drink, a tip should be optional!! overall great resort, would highly recomend this resort!! 2nd time there, a 3rd next year!
August 31, 2013
Rated 5.0 out of 5.0 by Benjy A REAL VACATION FEELING!
From the room, to the location, to the staff and the overall experience, we felt like we really came to a relaxing vacation spot. The staff was very nice and the villa we stayed in was just what I had in mind for it to look like. There is so much to do there that you don't even need to go to one of Orlando's theme parks if you don't want to. I would highly recommend this resort to anyone. Very reasonable prices and overall a pleasurable stay!
August 17, 2013
Rated 2.0 out of 5.0 by Darren1969 Disappointing
I stayed at this resort for 11 nights in July, 2013 for a family vacation to Disney World. We were travelling with another family so we selected the 3 bedroom villa. This is the first time I have not stayed on Disney property.
Check in was fairly quick and painless; you do have to try to avoid the time-share presentations. I was not recognized as an IHG Platinum member which has never happened to me at any other IHG property.
We stayed at the East Village part of the resort. The room was very spacious and fairly clean but was very worn out. The carpet and bathrooms were run down and in need of replacement. The TV's were not flat screen and appeared to be at least 20 years old. If I was trying to sell this resort as a time share I would update the rooms.
The most disappointing part of the resort was the poor quality of the common areas of our villa. I was shocked by the dirt , garbage, and junk that accumulated on the stairs and hallways of our building. The common areas were not cleaned once during our 12 days at the resort.
I will not stay at this resort again.
August 14, 2013
Rated 5.0 out of 5.0 by Kiwi729 Beautiful!!!
This is one of the most beautiful places I have stayed will definitely be return on my next visit
August 14, 2013
Rated 5.0 out of 5.0 by TT31 Service
Everything was awesome .Will definitely go again and again.
August 14, 2013
Rated 5.0 out of 5.0 by dedere67 Another Fabulous Vacation
This was at least our 3rd visit at Orange Lake Resort and would Definetely return. Check in was a little confusing. We were originally booked in an older unit because we were staying from a Wednesday to a Wednesday. Rayshell was our Life Saver at the Front Desk. As we were very familiar with the Property we had requested either River Island or a Villa that we could view the Fire works. She worked so hard to move us , trying everything possible and was unable to Switch the Room. As we saw her numerous efforts ,we accepted the room that was originally assigned. As this was High Season and 1st week of August we were just happy to be on Vacation. We were advised as we arrived around noon that housekeeping would contact us when our room was available. She said she would put us on the early arrival list as we have 2 diabetic children and would not have to wait till 4p. We then headed to the highway to get some lunch. We didn't even make it out of the development! Rayshell called and Voila! Moved our room to the East Village 4th floor and we were able to view the fireworks each night !! We also had a nice quiet pool in our complex.We are not interested in time share as we can only travel last minute. We were not once bothered the whole trip. I am not writing because of this one fantastic trip, but for ALL of our trips to this resort. This trip we had a 2 bedroom, the prior trip we were in a 3 bedroom Villa in the North Village. Our First trip was in the West Village. Our rooms were always spotless. We did lose one of our meals as the Oven was not functioning. After 2 hours of playing with the oven, we called Mainenance. They came immediately and fixed the problem. They even called again in the Am to make sure our unit was working properly. I was able to print my boarding passes for free which was also an added plus. Yes the resort pools were a little crowded, but We also went at a very busy time of the Summer. Bedding Comfortable, Kitchen Well Stocked, Showers Clean with great Water Pressure. Would Absolutely Stay again. Wonderful location. To go to disney, take the toll road for 1.25 , Couldn't be easier. Fabulous restaurants in the area. Cannot say enough about the Resort. Again, THANK YOU RAYSHELL! You made a Last minute trip So VERY VERY Lovely!!!!!! Orange Lakes Should be proud to have you as an Employee. You have a Wonderful Attitude and made us feel Welcome as soon as we arrived. Again THANK YOU!
August 12, 2013
Rated 5.0 out of 5.0 by Christara Had a great time at Orange Lake
My family and I really enjoyd this resort. We booked the villa, it was very clean, spacious and had all the amenities including a full kitchen and laundry. The entire resort was very clean as well.
The staff was courteous and polite, and respected that we did not want to participate in the sales presentation.
If I had to be a stickler I would say the extra charges for turn down service and tube rentals etc. surprised me but it wasn't a big issue.
I iiked the fact that we did not need to carry cash on the resort and used or room card to pay.
Prices at the shops and market were resonable.
I would definitely come back if we visit Orlando again
August 8, 2013