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Rated 4.1 out of 5 by 806 reviewers.
Rated 5.0 out of 5.0 by I Love This Place I have been vacationing at Orange Lake Resort for 13 years. There is nowhere else I'd rather go. The grounds are well kept, units are nice, clean, well-stocked and spaceous. There are a multitide of activites onsite that you may enjoy as well as many pools, golf, tennis, basketball courts and putt-putt. Mainly, I just lay back and relax at my home away from home. Despite a feeling of seculsion,it is only a hop-skip and a jump from all the major theme parks The staff is pleasant and helpful. I used to live in Virginia, but moved to Florida about a year ago and still love to vacation at Orange Lake. Never been disappointed. What else can I say. September 24, 2014
Rated 2.0 out of 5.0 by Disapointed I have made several visit to the resort. I have never had a bad experience until my last experience. To start off my visit when I got there the front desk mapped out where my room was on the resort map and it wasn't even close to where my room was good thing I knew where I was going. Then when i finally get to my room which was in the east village which is not close to check in my keys did not work after taking all my stuff upstairs including my 9 month old that was tired. So I called and told the front desk my problem and they would send someone to let me in right away and send me new keys perfect. After waiting 20 mins I called again and they ensured me that they were in their way. Finally after 45 mins the security came to let me in he let me in and I complained about how long he took. He response to me was it was my fault that i messed up the keys which where still in the packet that the front desk gave me I just left it at that. So i still didn't have working keys and so again i called again to see where my new keys where and again was told they were on the way. After waiting 2 hours I finally got a new set of keys. Then it came for the day to check out after a long weekend of going to the parks everyone was exhausted and at 7:00 in the morning I heard a knock at the door. I answered it to see the house cleaning to make sure I was checking out today. Of course I was checking out and it showed it on her clipboard that I was of course I was not out of the room yet it was 7:00 in the morning when checkout was at 10:00. Not only did she wake me up but she woke up my 9 month old. That was completely not necessary to come that early i could understand if it was 10 and I wasn't out of the room yet to check but not 7:00 in the morning!. So I called the front desk to tell them yes I am checking out today and to let them know not to come by because I had a sleeping baby. Not an hour later I had another person come knocking at the door. Then again 30 mins after that and he knocked once then opened the door which was ridiculous. So I called again and the only thing after all these problems was that we could checkout at 12:00. I was very unhappy with my stay this time and have considered never going back again. September 24, 2014
Rated 4.0 out of 5.0 by Great Place for Families Our stay was great and will definitely be back next year. The villas were comfortable and well stocked for a family of six. Great location and so much to do onsite. September 24, 2014
Rated 5.0 out of 5.0 by Employees: One of the best features are your employees, they make and made my and my family and Friends have a great time. Always Friendly, always ready to server me and my Family. I THANK YOU FOR THAT. September 23, 2014
Rated 5.0 out of 5.0 by overall experience Loved the resort and will use it again! Clean, Quality, everything we needed for our stay. Felt like home - only clean!! September 22, 2014
Rated 5.0 out of 5.0 by Mi mejores vacaciones Mi segundo hogar .... Tratare de repetir la historia una y otra vez. September 20, 2014
Rated 4.0 out of 5.0 by orange lake great resort great pools - housekeeping falls short and sales is straight up rude. September 19, 2014
Rated 4.0 out of 5.0 by Wanted to love the place, but we didn't We normally stay in a Villa but decided to try a resort and had seen Orange Lake many times in passing. Cannot fault the cleanliness of the resort and saw grounds men, cleaners and maintenance constantly tendering to the outside areas. Felt totally safe there with security patrols and checks on the entrances. Staff were very friendly, polite and accommodating sorting out a minor problem very quickly and efficiently and checking afterwards to make sure all was OK. Declined ''the tour'' as we were not interested in time-share, no problems with this and was not approached again throughout out 2 week stay. Pool areas were great, clean and tidy with something for everyone from the quietness of the north area to the more busy areas of the River Island. You could do with perhaps having more shade/parasols available, we were OK without the shade but we did see a large family of adults descend on one shaded area effectively pushing out a family with small children who upped and left being forced out by the larger family. We stayed in west village and very much liked the quietness and landscape of the area but the trade off is the distance from all the amenities, the villa itself was OK, good size, and generally clean though could be cleaner especially in the bathrooms, we had a ground floor villa and felt unable to sit out on the patio due to bugs which was a real shame, could do with having a bug screen, also due to having no sun at all on the patio area it constantly felt dark and dingy as did the villa giving a gloomy feel with the need to always have the lights on, which seems odd in a place having so much sunshine. Not sure if this darkness and not having sunlight also contributed to a slight musty smell throughout the villa, felt as though the whole place needed a good airing. Kitchen facilities were adequate for what we needed though would not want to be a larger family cooking meals. As the end of our stay was more quiet and the villas not full, it would have been useful to have had the opportunity to have a late check out, and you do need to ask housekeeping not to knock on the door early when check out is until 10am. There were no major issues and we did enjoy our holiday, we really wanted to love the place but I'm afraid we didn't. September 19, 2014
Rated 5.0 out of 5.0 by Orange Lake Resort Wir waren in diesem Resort zum 4. Mal zu Gast und sind dieses Mal sogar mit Freunden angereist, da uns dieses Resort so gut gefällt. Alles passt und ist stimmig, speziell auch für Golfer. Wir kommen bestimmt wieder. September 18, 2014
Rated 3.0 out of 5.0 by Poor service processes let beautiful resort down Great rooms and facilities made us fly back some 25 hours to choose this resort like we did last year. However, experience not the same as last year. Poor service around servicing of rooms (you find out your room is being done that night - we made a suggestion to perhaps a message the day b4 would be helpful) as twice we came back to resort very late in the day to find room being serviced or message saying room was being serviced that night! If we knew the day b4 we it would be no big deal even with a 5pm service we would have made other plans but when you come back after a long day with kids to relax and cant access your room things are not great! This happened twice. Also had problems with TV which took 5 days to fix - not great. Shame service lets what is a beautiful resort down. Ticked no for recommending resort as we are just reluctant for families to have the same experience. If service issues can be fixed then we would recommend. September 18, 2014
Rated 5.0 out of 5.0 by Great entertainment options for kids Our party had two pre-teens and two younger kids. There were entertainment options for them all on site September 18, 2014
Rated 1.0 out of 5.0 by Family Resort?? For Real? The Villa itself was poorly maintained. All doors would make noises when opening/closing them, thus waking up the little ones. The pillows were so hard that I couldnt sleep due to the neck pain, and the King Size bed was so worn out, that instead of laying flat, I was almost sunk into it. Not even 10am (check-out time), and I had a staff member already knocking on my door asking if we were leaving on that day. Also, considering that it is supposed to be a Family Resort, there is no playground for toddlers. The only playground I was told about was by the River Island, and the label said it was for 5-12 years old. September 17, 2014
Rated 4.0 out of 5.0 by Fun Long Weekend I recently stayed at the Holiday Inn Orange Lakes Resort for 3 nights for a long weekend getaway to go to Disney for the Halloween Party. We stayed in a 3 bedroom condo in the East Village section which had a wonderful view of the golf course and was in a great location. The resort itself is massive but very easy to get around and is in a great location close to the attractions, shopping, and dining. Overall had a great time and will stay at Orange Lakes again in the future! September 17, 2014
Rated 5.0 out of 5.0 by Very Good This was a fun resort to stay at. Didn't get to do much because of other commitments but it was very nice. September 14, 2014
Rated 2.0 out of 5.0 by Didnt enjoy it Didn't enjoy I couldn't get a late check out, they don't worry or care about being an IHG members. My 4 year old was worn out I requested a late checkout they said no, the maid was already at the door by 9am knocking, I told her wait were getting late checkout and she waited by door till we left..... we felt pressured and they're was a roach at the bed in my child's room.... Not a great stay September 13, 2014
Rated 5.0 out of 5.0 by First family reunion. Omg, this resort was everything I was hoping for. We had our first family reunion here and people came from all over the Country. We were all on the same floor in our building and everyone was very pleased with thier villa and the cost. Our rooms were beautiful and very clean. Our view from the porch was of a lake and golf course. There were activities for everyone.. The lazy river was AWSOME!. Even my 81 year old mother enjoyed tubing on the river . Putt putt golf was great. The Legacy restaurant and sports bar was awesome. The staff were very accommodating to our large family. You really don't have to leave the resort, there is so much to do there. Love it!! I can't wait to go back. Best place ever!!!! September 12, 2014
Rated 3.0 out of 5.0 by big comfortable villas We seem to be given a handi-cap room 2 yrs in a row(even when we requested NOT to have this room type.) September 11, 2014
Rated 5.0 out of 5.0 by Staff training staff very limited in their knowledge, they need more training to sort problem rather than keep pass it to another person. September 11, 2014
Rated 5.0 out of 5.0 by Great resort Had a wonderful time attending Night of Joy at Disney. Thanks to Orange Lake we had a great room to come home to that night. September 11, 2014
Rated 5.0 out of 5.0 by beautiful place. lovely time My family and I loved the resort. The security officers and shuttle drivers were very helpful. The front desk staff were very friendly and easy to talk to. Because of this I already have another weekend booked and I plan to book again for thanks giving. Security guys joey, robin, cliff, peter, kenny, kevin, jason, mike, charlie and bill. Shuttle driver abid, edwin, glenn and sherri. Front desk john, and wolf. Resort manager gokul. Thank you for showing my family a great time. Everyone loved the rooms they were clean and the housekeeping night runner wad the best and helpful. September 10, 2014
Rated 5.0 out of 5.0 by Great stay at Orange Lake We stayed in a 3 bedroom condo over Labor Day Weekend. Room was advertised as sleeping 12, but one of the bedrooms had a queen sized bed and a single size sleep sofa, so two kids had to sleep on the living room sofa, as there were 11 of us. That was the only hitch in an otherwise wonderful stay, and because there were 6 adults and five kids, it was not an issue....but would be if you had 12 people. Check in was quick and easy, the condo was well appointed and very clean, and the pool was great. The location is excellent and we would like to come back for a longer stay next time. All staff we encountered were very pleasant, and we had a wonderful time and would definitely recommend this property. September 6, 2014
Rated 5.0 out of 5.0 by Family fun River Island village at Orange Lake Resort is great for family fun. We enjoyed the lazy river and water slides. The 2-bedroom suites were amazing. September 6, 2014
Rated 5.0 out of 5.0 by another stellar weekend get- away!! Came in for Labor Day Weekend. Had a great time. Our room was very clean and the linens were PERFECTION. This resort has something for everyone. Came in late one night and we saw a family of small deer grazing. AMAZING. We saw the most interesting birds and foliage. Love this place, can't wait to come back soon. September 5, 2014
Rated 3.0 out of 5.0 by Need more housekeepers Room was not ready until after 4, dirty linens from previous guest left in walkway , entire development was full of bags of dirty linens. Had to call around 8 and complain before it was removed from my unit only. Dirty linens falling out of bags all over an otherwise beautiful resort is unappealing. Sad because room was nice. Resort is so big, they may have lost some quality customer service. September 4, 2014
Rated 4.0 out of 5.0 by Great rooms for price Everything seems to be good, bed was nice and good. Will sure stay in this place again. September 3, 2014
Rated 5.0 out of 5.0 by Plan to return soon! My family and I, not to mention my daughter's entire volleyball team, have stayed at Orange Lake Resort. The property is gorgeous, the condos are roomy, and the location being near the ESPN Wide World of Sports is perfect for sporting events. Our family has enjoyed staying here at least 4 times within the past 18 months. We plan to continue enjoying Orange Lake Resort in the future! September 2, 2014
Rated 4.0 out of 5.0 by Pleasant Surprise ! We stayed in a 2BR suite. It was very spacious with a large living room, dining area and a rather large kitchen that was adequately equipped. The 2 bedrooms and 2 bathrooms were also quite spacious. The facility is HUGE and requires driving or taking the shuttle to go to pools other than the one by your unit. The lazy river and slide were great but surprisingly, you had to buy a wristband to use these features. This was probably the only downfall as they should just include it in the nightly rate. Location was great as it was just minutes away from Disney parks. There was a large Publix and tons of restaurants and stores right outside the gate. All in all we enjoyed our stay at the Holiday Inn Orange Lake Resort. September 2, 2014
Rated 5.0 out of 5.0 by great location fantastic size my family and i stayed here in august 2014 family of 5 the stay was really great better than expected the resort was humungous clean room staff were helpful and friendly pools open til late great resturants on the site September 2, 2014
Rated 4.0 out of 5.0 by Major appliances need to up grade fridge and stove . Staff were excellent specially the cleaning staff . September 1, 2014
Rated 5.0 out of 5.0 by Fantastic Family Get-Away! This was our first visit to Orange Lake Resort. Our party of six stayed in a two bedroom villa in River Island. The villa was very spacious with huge bedrooms that accommodated everyone comfortably. We especially enjoyed relaxing in the Lazy River after hectic days of shopping. The villa was also furnished with basic necessities such as toiletries which we were thankful for. The only thing we found to be quite exorbitant was having to pay $9.00 a day per person for tube rentals. I would think that the management of the resort would want to offer these free of charge to all guests as a form of water safety. Nevertheless our stay was truly memorable and we hope to return to Orange Lake Resort some time again in the future. August 31, 2014
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