Rated 4.1 out of 5 by 411
Rated 4.0 out of 5.0 by TheRoc7lrm First Timer
As a 33 yr. member of H.I. Priority club, this was our first time at this and any resort as a new owner. The amenities are outstanding but checking in and housekeeping were a little disappointing. We checked in at 2:30 pm and had to go to Guest Services at 3:45 to finally get a room. As a Platinum member I was told it would be about 20-25 min. Our bath mat was torn and shredded down one side, (which I gave to Guest Services for replacement) and the shower had a long black hair stuck to the wall. Our room had no ice bucket but was eventually provided which was a brand new one still in the box. At River Island we noticed some young adult female bathers who were wearing bathing suits inappropriate for the eyes of young children. There needs to be a bathing attire guide line or, enforced if one is already established. I would recommend this resort for golf, tennis and for children.
August 5, 2013
Rated 4.0 out of 5.0 by TravelingYooper Comfortable and Clean Resort
I have taken my family to OLR for the past 6 years on a mid winter vacation. While we certainly enjoy the accommodations and the staff, the resort and activities haven't changed, at all. While we find comfort in knowing what is there, the excitement is dwindling down to the "same 'ole same 'ole", and that is what I wish they would change, and STOP offering me a meaningless gift at check in to try to "entice" me to sign up for a time share preview tour. I am not interested! The dining options are nice with very good food if you would like to stay on grounds. All staff are friendly and courteous. The grounds are meticulously cared for and the golfing very good. The outdoor water park is fun but, not exciting. Programs for children are offered but not very interesting. I really like this resort but would like to see some fresh resort amenities. Do not be afraid to stay at this resort. You will, at the very least, have a pleasant and enjoyable stay.
August 1, 2013
Rated 4.0 out of 5.0 Good Vacation
Stayed at the O/L Resort from 7/22-7/26. River Island was a great place to stay. The pools are excellent for young kids. This is a great property for a family. No real complaints other than there were not enough baggage carts available so guests could transport their luggage in a timely and easy fashion. Housekeeping was friendly. The golf courses are great and the price is reasonable. I will return to O/L on my next vacation.
August 1, 2013
Rated 3.0 out of 5.0 by Campbob Just OK
We stayed in a two bedroom suite with 2 couples and 3 children. The room was nice and spacious. The public areas were a bit run down. Be aware there are service charges for everything like riding the lazy river or sliding down an inflateable slide...every turn was $3.00! Another downer was that you can't pay for things in cash, so you need to buy a gift card with a certain amount...I found this to be a bit of a nusaince, as we were not able to charge things on the room. Also, I'm a Platinum Ambassador and they did not allow any late check out. We had to be out by 10:00AM no exceptions!
July 24, 2013
Rated 5.0 out of 5.0 by Joe1Layover Number One Place To Stay
The staff are the best in the resort business, The resort is CLEAN & well laid out.
July 22, 2013
Rated 4.0 out of 5.0 by PrincessesandHeros More space than Disney
We chose to stay at this resort because I have family that are owners and we wanted 2 bedrooms in order to have more room and privacy for our family of four. We priced out Orange lake vs. Disney. For the price we got a 2 bedroom condo with 2 full baths, we would have gotten a regular room in a moderate hotel at Disney. I am so happy that we chose Orange Lake! It was a short drive to Disney, the pools were beautiful, and we loved the full kitchen! I did not give it 5 stars because we had a stroller delivered to the resort and they did not have it on file, while the company told me exactly where it was dropped off. Four hours later, they found it and delivered it at 9:45 that night! I also had to call to get the safe fixed and the DVD player hooked up to the t.v., which resulted in a new t.v. That service was done in a timely manner. The walls were also a little thin. Although we had a few initial problems, we would stay there again.
July 15, 2013
Rated 5.0 out of 5.0 by DDK90 Great family resort
Had a great time at this resort with the family. Units were very nice with plenty of room. Would recommend staying in River Island if you have kids as it newer and right next to the water park. The water park and pools is nice but better suited for younger kids that teens ... but my teens still enjoyed it.
July 11, 2013
Rated 4.0 out of 5.0 by ZWD1 Disney Stay
My wife, daughter, son and I spent 6 days at the resort during our trip to Disney and Lego Land. The kids loved the lazy river and zero entry pool in the new water park section. I would definitely recommend paying a little extra to get a room / suite in the water park section which is the newest section in the resort. The 2 bedroom / 2 full bath suite was very spacious. Full sized washer and dryer was great. Kitchen and built-in bench seating in the dining area was great. Only issue we had was getting someone to repair the safe so I didn't have to leave my cash and valuables in the car during the day. It took about 2-days and MULTIPLE calls from me to get it done. Jen in the customer relations dept. was very helpful to get it corrected and then compensating me for the situation.
I would recommend this location to others looking to stay in the Disney area - about a 10 - 15 minute drive with heavy traffic.
July 10, 2013
Rated 4.0 out of 5.0 by MrsReas2013 Mothers Day getaway
Have stayed at Holiday Inn hotels for years. Myself, my husband and another couple shared a 3/2 villa at the Orange Lake Resort. It was beautiful. Got there at 12:00 as we asked for a possible early check in but did not get our room until after 4:30. Got lost trying to find our place, but to our surprise when we got there were upgraded to a 3/3 villa. Very clean, love the Bath and Body Works products. Didn't get to make it to any other pools but the Lazy river but that's all we needed. Planning another trip, with our kids, the beginning of August, fingers crossed!!! If all goes well, this will be our only vaca spot when we come to Orlando :) Thanks!
July 9, 2013
Rated 1.0 out of 5.0 by WI2013 Avoid the standard rooms in the main resort!
I will not stay here again. No WIFi, bugs, broken toaster, no elevator access near our room, and worst of all, a rude "Resort Services" worker. We were placed in the basement level in a standard room. (Musty smell) No elevator to get to this area unless you wind your way through the basement corridors to the other end of the building. Our outside entrance was a service entrance which means we had to walk past the dumpsters, which on 90 degree days smells horrible!! When I complained they told me they were sold out. No WIFI access and I was told that it was a complimentary service and since I wasn't paying extra I should just walk to the main lobby to get WIFI. We had ants in our dishwasher and on our counter. I was told that we were in a warm climate and there will be bugs and if I had complained about it the first day they would have moved me. Hmmm, I was told they were sold out. Since I complained on day two of our stay, all they would grant me was housekeeping to come in and wipe off my counter. They refused to give me a discount . NO housekeeping unless you pay extra.
Do not stay here!!
June 29, 2013
Rated 4.0 out of 5.0 by StoneMt54 Great Family Vacation Spot
The resort was very clean and well maintained. I was very disappointed that our second villa was not available until 4 hours (8 pm) after the established check in time (4 pm). The front desk manager authorized a late check out of 12 pm for both villas. Unfortunately, on the day of checkout the cleaning personnel started banging on our door at 9 AM and continued to harass us about checking out up until the time we checked out at 11 am. I called the front desk and they verified we had an approved late checkout. I guess this information was not conveyed to housekeeping.
June 28, 2013
Rated 1.0 out of 5.0 by DonnaK Cock Roaches
Found Cock Roaches in our room. Staff un -willing to accommodate us. Because I did not find the Cock Roaches before 10am the check out time I was charged for that night. Very Rude Manager. If I would ever treat my customers in the manner in which she treated me I would have been fired. Does she not know that I am free advertising for this Resort. One should treat others as they would expect to be treated. Customer service does not matter any more. The High pressure sales pitch also turned my stomach.
June 27, 2013
Rated 3.0 out of 5.0 by henderson1992 Close to Disney; good value
The kichenette 2 room villa we had was quite far from the pool areas; we had to drive each time we went. The pools were nice, but to charge $9 a float, per day, per person is CRAZY ridiculous. And then when you find them floating loose in the pool the FLOAT police took them from us when it was clear that others didn't want them anymore.
The rooms were nice and kitchen was awesome to have and use. TV was fair, could not watch the Hawks playoff game for some weird reason, but otherwise weather could have been a factor.
The sales pitch when we checked in could also be eliminated. We didn't want to spend 2 hours with a rep to buy a timeshare; and we said that right up front. We were there to have fun, not get a sales pitch! Then they called our room both mornings after check in to "SEE IF WE WANTED TO COME" after we said no thank you.
June 27, 2013
Rated 2.0 out of 5.0 by Hamstring Problem with noise and insects
The property need a some work. At night and day, when I was in the condo, there was always a very loud cracking sound in the ceiling in the bathroom and living room area. For example, it sounded like some things were cracking coming through the ceiling. It was very annoying. I was on the 6th floor, and I was constantly waking up because of this noise. There were insects in the room, which I had to kill. The condo need to be exterminated. The cost was reasonable. In order to get more customers, you really need to look into these issues.
June 26, 2013
Rated 5.0 out of 5.0 by Melanie61 Birthday Vacation
We were excited to treat our grandchildren to Disney for their birthdays. I discovered Orange Lake Resort online through Holiday Inns. I read the reviews and most of the comments were positive. We used the villa we reserved for four nights but spent most of our time at the parks. When we arrived the check in was speedy and the staff was pleasant. Once we said we were not interested in a 90 minute tour of the grounds, we were not bothered again about the tour. Our villa was clean and all the appliances were in good working condition. We were missing a coffee maker, but my husband called the desk and a coffee maker was delivered in a timely manner. We stayed on the water park and the grandchildren loved the pool and giant hippo slide. We definitely would like to visit again and enjoy the villa without the theme parks...just my husband and myself next time!!
June 26, 2013
Rated 5.0 out of 5.0 by Alison13 Had a great time!
Checking in does consume 3-4 minutes asking about a tour for tickets. Just say no, unless you have extra time because the parks are expensive! The pool is included but the lazy river tubes are extra. at least you get a bracelet and can go back later same day. My family had a blast there! Its worth the expense, at least one day! Hubby & son played golf. Said the course was great. If you golf- make sure u pack a polo type shirt. Kid liked the arcade! Loved our view. Spacious clean room- looked like the pictures! Rooms could use a few extra towels and we did wash some there too! At least u don't need to take them to the pool! Yep made that mistake once! A creaky bedroom door,slightly unmatched silverware, cups, but how picky can one really be?! Like sweets, go to the marketplace there and get a box of fudge! Shuttle service was nice when our family did different activities but we mostly drove. Takes awhile to get use to where everything is- a few extra road signs would be helpful since GPS isn't useful in the resort. Staff- everyone was polite, and helpful! Lots to do here if you have time to enjoy it all! As we left my picky son asked, "when are we coming back?"
June 26, 2013
Rated 5.0 out of 5.0 by BCIowa Wouldn't stay anywhere else
My family of four stayed here for our Disney World vacation in June of 2013. We stayed in a 2-bedroom in the River Island complex. The room was very nice and clean. The staff was very helpful. It was also very convenient to have a Starbucks about 100ft from our room! Paying with our room key was very convenient also (cashless resort is a great idea). We stayed for 7 nights and had a blast. One final positive is how close this resort is to Disney. Our drive was about 10 to 15 minutes each morning and there are plenty of restaurants and grocery stores close by. I have since recommended this hotel to everyone I know that is heading to Florida!
June 26, 2013
Rated 3.0 out of 5.0 Good place to crash when visiting Disney, not the greatest atmosphere
We stayed here on points for 4 nights before checking in to our Disney resort.
Pros: We had a 2 bedroom unit, which was basically a townhouse and very spacious. It was great to have a separate bed & bath for our 3 young kids. We also enjoyed the pool that was a short 5-minute walk from our unit. Not crowded at all. I would suggest you request a unit close to a pool, because some units are so far you would have to drive (not cool with 3 wet kids). Also it was nice that you park directly in front of your unit.
Cons: No housekeeping. No clean towels provided, you have to wash your own (did I mention my 3 kids?). The biggest disappointment was the overall atmosphere. Because we were in a townhouse unit, there was no central lobby or location. So we felt like we were out of the action and isolated. Also, there were no sidewalks to walk to the main buildings or pools. I didn't want to push my stroller down the busy road to get there. In addition, when you check in they start pushing you to buy waterpark passes and attend their timeshare sales pitch.
So mixed feelings - the actual unit was perfect for us, the resort was not. If you are a park warrior with older kids, this is probably a great place for you.
June 24, 2013
Rated 5.0 out of 5.0 by mokie great place to visit and vacation
I would recommend this place to anyone to visit to enjoy a great vacation within the orange lake resort facility. Is it’s a great opportunity to spend time with your family without leaving the facility for golfing, swimming ,laying around just doing nothing or just hanging out with the family.
June 22, 2013
Rated 4.0 out of 5.0 by Sandy2525 Large spacious living quarters
We were not told how the resort worked when the room was booked. We thought it was like a hotel with extra amenities to compete with the Disney facilities. We had no idea the tubing was extra or there wasn't daily maid service. . It wasn't until we went back to the registration office and inquired about how everything worked that we found out additional details of the resort.
June 21, 2013
Rated 5.0 out of 5.0 by 7777 Love Staying Here!
This was our 5th stay in a 2 bedroom villa. We loved how peaceful, clean, and spacious it was. We especially enjoyed watching the Sandhill Cranes that live there and the kids could not get enough of the lazy river. We ate at several places on the resort property. We were served quickly and the food was great- make sure you try their all you can eat ribs.
June 20, 2013
Rated 3.0 out of 5.0 by willynotwonka More options
I've been coming down to Orange Lake for 25+ years. I grew up at the resort and have watched the business grow from a single clubhouse of condos to several different villages with lots of options for family entertainment right there on the property. However, as OLCC becomes more and more corporate, especially with the latest partnership with IHG, there is more red-tape and less attention to detail than ever before. Landscaping and resort cleanliness have lacked, and I have seen a decrease in the addition of amenities over the past few years.
The fact that each condo or room is sold a minimum of 52 times suggests that the resort should be in pristine condition, all the time. You are selling your customers on the idea that you will provide a 5 star experience at an affordable cost. This is not reality. I think OLCC needs to focus more on customer satisfaction and providing value to it's timeshare owners. This is a lifelong investment for most buyers, and therefor they should continue to see returns on that investment. OLCC used to have that "Disney appeal" where every detail was thought out and attended to. No stone un-turned when it comes to cleanliness, upkeep, and appearance.
Outside of this, I have two major suggestions that continue to frustrate me year after year -
- Provide more transportation options for guest within the resort
- Keep one of the pools open longer! Please! Of all of the pools on the resort, only 1 is open past 10pm. This causes for an overcrowded, non-adult friendly environment at the one pool that offers relief to those guests that might want to enjoy a late night beverage and the hot tub or pool. There are no lifeguards on duty, and liability should be covered by the posted signage. I get upset when I think about the amount of money my family has paid over the past 25 years, and we can't get in the pool after 10-11pm. You say it, we bought into it - I am an OLCC owner. I should be able to use the pool at my leisure. I am a mature adult, if I don't act like one than you have every right to remove me from the premises.
All that to say - I love OLCC. I think it's a great place for families and is convenient to many Orlando attractions. I just think you could do much better by way of providing some increased value to your loyal customers and more flexibility with amenities.
June 20, 2013
Rated 3.0 out of 5.0 by MommyOfFour Spacious room
Disappointed began upon check in when we arrived after a 4 hour drive to be told our room was not ready although we were supposed to have checked in 3.5 hours prior. We were told the room was dirty and housekeeping was en route to check the status. The man at check in who by the way was not very courteous told me there were no other rooms and that he was waiting for a call from his manager. His way of asking for my ID and credit card was by sticking out his hand until I asked why he was standing there like that. We eventually were placed in a room. Room was great, very spacious and great. Unfortunately our tub did not work in the master bath which was another disappointment. I would recommend just because the room was great and pool areas were well kept. Service was not the greatest. Be warned, right after checking in u will be told to claim your "welcome gift" which is not really a gift at all but a person at another desk trying to get u to take a timeshare tour in exchange for a discounted price for a theme park ticket.
June 18, 2013
Rated 4.0 out of 5.0 by SuzyW A BIG FAMILY HIT - River Island accomadations can't be beat!
We booked a River Island package that included the 4 FUN ZONE passes and got every pennies worth of them...LOTS to keep kids and teens busy....and the absolute LOWEST price "ISLAND " drinks that I've ever seen! $9 with a $6 refill can be used at all bars AND restaurants!. 2 Bedroom Villa included everything we needed for 8 people's stay. As for the timeshare pitch, we had no trouble at check in once we said we weren't interested, but I did unplug the phones as suggested by another reviewer just in case. Be sure to visit the other "Villages" pools....we did 1 each day.....great fun on the lakes jet-skis, best food at BREEZES in the West Village - YUM! Food only OK at the River Island restaurants. Scuba lessons for the 6 and 8 year old $15 and $25 at River Island Lazy River were unbelievable....instructor was fantastic! Only 2 minor cases of unfriendly staff at the lazy river, but not enough to matter. There was so much to try I wish we had stayed more than 5 days - never really left except to hit Publix 3 minutes away. All in all, 5 adults and 3 kids agree this was the best family vacation EVER!
June 18, 2013
Rated 5.0 out of 5.0 by Michel71sdw Perfect stay
2nd time we stayed here.
Clean big rooms.
On site Starbucks
Close tot disney parcs.
We Will come again,
June 17, 2013
Rated 5.0 out of 5.0 by crazygrandma3 Very clean rooms
I really liked this place. It was a great place to stay. It really felt like being at home. We had a 2 Bedroom Villa. The only thing we didn't like was that they tried to force us to take the tour for time share. If we had to take the tour to stay there, we would of left. Over all it was very nice.
June 17, 2013
Rated 5.0 out of 5.0 by JaneO Great place. Something for every age.
We had a family reunion with 32 people from age 2 1/2 to 92 years old. Everyone had a great time. Lots to do, kids loved the water park and lazy river. Adults too. The front desk worked hard to get us all close together and we appreciated it very much. Would recommend it to anyone.
June 17, 2013
Rated 5.0 out of 5.0 by Joy2nome Perfect! Beautiful rooms and great value
Perfect is the best way to discribe it! Everything was great! The rooms were large and clean and up to date. Such a pleasure and I have been telling everyone about our wonderful visit. I even lost my debit card in the lazy river, and it was found and mailed back to me within 4 days of returning home. Highly recommend!! Great for all ages too!
June 17, 2013
Rated 5.0 out of 5.0 by Traveler747 Grandchildren and Mimi
Even though I also went with their parents, the main thing I enjoyed is the many different activities that were available for my grandchildren. The West Village pool was most enjoyable with a large pool with an entry that was easy for all ages and a lot of fun. There wasn't a really deep end with helped with being able to have more fun playing in the water. The water aerobics classes were fun and a nice way to stay in shape. The River Island area was also a lot of fun and we loved each area. It was nice to be able to get out of the sun and play indoors. I also enjoyed the free movies.
Overall, we had a great time and would love to come back.
June 15, 2013
Rated 3.0 out of 5.0 by gajet Our Stay Problems
We got locked out after the first night of our three day stay, and had to call resort services. They brought us new room keys within 1 hour. A bag of towels, etc. was left outside our door, and nobody came to pick them up so we brought them inside, so it didn't get rained on. They charged us $3.00 extra on our Visa, I guess, because we called when we could not get back into our villa and they had to bring new door keys.
June 15, 2013