Rated 4.1 out of 5 by 457
Rated 2.0 out of 5.0 by SlickRic Pro Shop North Village Staff Ruined Experience
Pro Shop Staff in North Village - Maria and Tall Gentlemen were having casual conversation on the telephone while customers were waiting and did not acknowledge customers presence. After waiting several minutes for them to complete telephone conversation they provided no assistance just turned customers away.
Although we liked the property and were considering purchasing we will not after that experience.
Also, need waiter staff around the pool. Only place to get food was at the bar(with one person working) and he was overwhelmed.
February 27, 2014
Rated 1.0 out of 5.0 by broom hilda Not what we expected
Booked on the IHG mobil app, which I have sent a notice to because it changes your nights of stay when you book the room to one. I booked two nights. When I checked in I was not recognized as a member via our program. I felt as if they wondered if I should be checking into a shelter somewhere. It was almost a half hour process because the mobil site dropped a night when booking. The person who checked us in was not friendly. Then we were greeted with high pressure sales to try and get us to spend ninety minutes on a sales pitch the next day. We are on vacation....!! The main hotel hooked to where we checked in was where our room was located. The room was clean but in serious need of new carpets, and furniture in worn out. The window dressing is so low, as are the ceilings, that it felt like a cave. We used the driving range, the girl who sold us the basket of balls was also very unfriendly. The range was suposed to be lighted, after two phone calls and a half hour wait someone showed up to turn on the lights. He was the only friendly employee we made contact with.
February 27, 2014
Rated 5.0 out of 5.0 by lmw24 Exactly what we were hoping for!
This was our first visit to Orange Lake Resort. We live only about an hour away but were looking for a special way to celebrate our 5 year olds birthday before heading out to Disney the next day. This was exactly what we were looking for. They had a villa available when we checked in (which was hours earlier than the stated check in time). We were able to spend all day bopping between the pools, lazy river, water slides, hot tubs. The whole family had a blast. We saved money because instead of going out to eat, we could go back to our room and make a quick lunch a dinner. We did grab pizza at the resort which was just ok, but the price was good, and the fudge in the Marketplace was delicious!! The 2 bedroom villa was great. More than enough room for our family of 5. And a lot better than cramming everybody into a hotel room (which would have even cost more money!!). We could not have been happier with our stay. We will definately be coming back again and telling our friends about it. I only wish we would have known about it before when we didn't live in Florida and spent all those long vacations staying in an overpriced resorts on property with less than 1/4 of the space and no kitchen!! What were we thinking?
My only con for this hotel was in the arcade. My 7 yr old son was very much looking forward to playing some arcade games. It started to rain when we were at the North Village pool so we snuck into the arcade. We bought a $10 card and then shortly after realized that over 75% of the games were out of order. Several did not state they were out of order until after we swiped our card and it took our money. The kids were very upset. I spoke with the employee running the store next to the arcade and she attempted to call someone and no one ever came. We waited over 30 mins. That was $10 wasted and 3 disappointed kids. Otherwise, it was a great stay!
February 27, 2014