Rated 4.1 out of 5 by 411
Rated 4.0 out of 5.0 by Smevans Hole in the Ceiling. Room 5455
As a Platinum member, I used points to stay at the property with my family for a weekend at Disney. Upon arrival, the staff was friendly and the property was well maintained. Check in was quick and the staff was courteous. Upon first view, we were impressed with the room and the view we had. The room was spacious, clean and more than we expected. After we got settled, my daughter told me there was something wrong with the ceiling in the 2nd bathroom. Upon inspection there was a large 14' x 10' #I have a picture of it# hole in the ceiling above the shower. The drywall had split and was hanging down. I was curious how the cleaning staff had cleaned the room and not noticed this. I tried to call the front desk but got an operator who told me she would make a note of it. Thats it.... "I will make a note of it." I would have expected a little more concern or at least an apology for the issue, but none was given. A secondary issue was the front right burner on the stove didnt work. not as big of a deal considering there were 3 others, but should be noted and addressed.
I stay an average of 6-10 nights per month in a hotel and have been a loyal IHG member, and regardless of using points or paying, I dont expect to have a room with a hole in the ceiling.
December 13, 2013
Rated 5.0 out of 5.0 by dap190 Great for entire family
Stayed with my daughter and son in law, 2 grand kids, my wife and myself. Plenty of room for all with 2 bedrooms, 2 baths and full kitchen. Definitely recommend.
December 12, 2013
Rated 5.0 out of 5.0 by shdmason spacious rooms comfortable beds
We were in a 3:bedroom 3 bath unit. 4 adults 1 teenager and 1 preteen., had lots of room to move around and not bump into each other. Beds and bedding are very comfortable. The draw back is theresort is so large it's hard to find your way around. Even after coming and going for a week we still had a confusing time. Units decor is a little dated and worn but still clean.
December 11, 2013