Rated 4.1 out of 5 by 400
Rated 5.0 out of 5.0 by Floridafamily123 Great stay
The room and pools were great. Family vacation to spend thanksgiving together. We were in the west village and the fireworks nightly at magic kingdom and Epcot were awesome from the screened patio. The check in line moved very quickly and after only one call regarding the timeshare offer, we were not bothered again.
Family enjoyed the pools even though it was too cold for some of us. They were heated nicely! Close to everything! We will stay there again.
December 3, 2013
Rated 4.0 out of 5.0 by realestatedev Big Resort, Comfortable Stay
We stayed in this hotel for a couple of nights the week before Thanksgiving, our room was located in the older area of the resort by the Marketplace store and the main registration building. The room was clean and neat, does need some updating though as the kitchen appliances and cabinetry is done very cheaply. It takes a long walk to get to the other end of the resort where the pool and lazy river is located. Takes a while to wait for the resort bus to come by to pick you up. We had checked out of the hotel to go to the west coast of Florida for a few days and then came back for 4 nights during Thanksgiving, we were in the newer 8200 building close to the big pool and lazy river. This was definitely an upgrade for the room with everything newer and comfortable.
The only real negative was taking the time to go on tour with the sales department for ownership in Orange Lake. The sales person was nice enough, we told her up front that we only had 90 minutes and that we were not going to buy anything today. It took over 2 hours however and she brought in her boss to try to close us. Again I told him that we were not buying today and he proceeded to cut price 3 times and then asked each time for the sale. I told him no and the last time he looked over at our kids and said to them, "see that boat leaving shore and you are not on it", he became very abrupt at that point and then left. This guy also told us how great his job was (which is good), but then proceeded to say that he joined the sales staff when he found out how much money they made. You can verify this by looking at the parking lot where the sales people have designated parking spots and you will see a lot of high priced automobiles which is fine with me, just don't brag to me about it when you are trying to sell me something and talking to me about the great value.
December 2, 2013
Rated 5.0 out of 5.0 by Briansf11 Best Customer Service I Have Ever Experienced
My stay was for my daughter's 15th birthday. Being the only adult with 5 teenage girls, you would think that I would have been incredibly stressed out. It was IMPOSSIBLE to feel any stress while here. The experience started with Ginny Paniagua , the nicest, most knowledgeable employee I have ever come across. She went way above the call of duty to ensure that this special occasion was indeed special. The quality of the rooms as well as the resort as a whole was impeccable. Nothing to complain about.....but the service was so good that it far eclipsed the quality of the resort
December 2, 2013