Rated 4.2 out of 5 by 1225
Rated 4.0 out of 5.0 by SwissBen Family friendly and spacious villa, no missing amenities
It was our first stay in an Holiday Inn Resort and it was a great experience. The staff was very kind and we didn't miss anything. The villa was very well equipped and comfortable.
April 23, 2016
Rated 5.0 out of 5.0 by ptjosaas Vacation
Our vacation was great and the staff was very accommodating.
April 20, 2016
Rated 1.0 out of 5.0 by Verified Reviewer Has potential to great when they care to be.
I have previously stayed at the Orange Lake Resort and had an awesome experience in every aspect of the place from the staff service to having a bungalow room overlooking the golf course, to the drinks at the pool, everything was awesome. So that being said my expectations were high, I expected the same as before.
During my booking I stated that I wanted the same room (bungalow) style room. I again asked the same at check in and was told that wouldn't be a problem. This was not what I was given for a room. The room itself was similar but the location is the issue. I was under the impression that I was checking into a bungalow and not the fifth floor of a building. At the time with my family there it is very upsetting, I went back the front desk and was then told that all the bungalow rooms, the one I booked and twice requested were all booked.
Next we requested a crib for my 2 year daughter to sleep in, it never came, so I called the desk and asked again, it still never came. So I called the office a third time and asked for a crib. 1 hour later a man came to our room and gave me a blanket. I was not impressed. He assured me someone else was bringing the crib, no one ever brought it.
I frequently visit Disney which is only a short drive from the resort, but am now hesitant on whether I will stay there on my future trips.
I have been loyal to IHG more than most people and in a way expect my loyalty to be repaid with nothing more then good service.
April 19, 2016