Rated 4.1 out of 5 by 638
Rated 3.0 out of 5.0 by Tootles Two Slow Check-in slower Check-out
Check in was slow and worst part is that from the check in desk you are escorted to the tour the resort desk.I was misinformed about the payment for activities and felt compelled to save the $254 activity fee /week, even though we were only going to be there for 3 nights. Went to presentation in morning and sales rep was very good explaining the actual resort fees. He wanted to give our money back and go on to a customer who might actually buy a time share. His supervisor or whoever came to talk to us said that would be impossible unless we stayed for the entire presentation and tour even though we would not buy. I had paid in advance so we could use the amenities the day we arrived, so I wasn't about to loose my money. So, for 2 hours we listened, looked and toured. The Grandkids were waiting for us to take them to a pool, so the time was of the essence. After the 2 hours we finally got our money back, $250. Then told to wait outside the building for the shuttle bus to take us back to our car. After 25 minutes and about 30 people, the shuttle finally came. Not a good experience. Know before you go that there are extra charges for tubes for lazy river and certain other amenities. Nothing is free.Other than that the stay was good. Saw roach in bathtub when taking shower, and on door frame first morning there. Room was large and fairly comfortable. Sofa bed could have had better mattress. Kitchen was old but OK. Kids had a good time so that was the important thing.
July 27, 2014
Rated 5.0 out of 5.0 by 3crazyboysmom excellent choice
This was our second stay at Orange Lake and highly recommend it. The villas are very well kept and the grounds are beautiful. There is so much for the kids to do you never have to leave the resort if you don't want to.
The only thing is that they charge a daily fee for tube rental to use the lazy river which I feel should be included in your room rate.
July 25, 2014
Rated 4.0 out of 5.0 by sbkliggy Great overall resort
We love all the amenities that this resort has to offer. The service is amazing and all the staff are extremely nice. Our only complaint were the mattresses, which dipped way down in the middle.
We can't wait to come back soon!
July 25, 2014