Rated 3.7 out of 5 by 65
Rated 3.0 out of 5.0 by Dan 1948 Not the staffs fault - -
The staff really try's to accommodate but it is obvious
and also verbalized, that they can not make changes or accommodate a customer based on their contractual
arrangement with Holiday Inn. This needs to be changed so that guest are treated liked guest and not an inconvenience to the hotel. We love the Holiday Inn
Express's...these suites were great with the full kitchen,
big bedroom, 2 bath areas, and the Jacuzzi tub.
Bring your level of service up to the level that the
suites and the entire resort reflects. Good luck in those
future changes. Dan
August 24, 2014
Rated 1.0 out of 5.0 by Mike86d Rotten Experience
Holiday Inn Vacation Club has forgotten what customer service is all about. Take car of the owners first!
August 21, 2014
Rated 4.0 out of 5.0 by A. Ads Nice place but Poor Reservation System
The Holiday Inn at the Grand Geneva is a great place to stay, but it is managed by the Grand Geneva Resort. You need to check in at their desk and then get your room key etc. The worst part, if you get the wrong room, or your room is not ready, or you need to make any changes, you have to call the 1-800 Holiday Inn number, which means waiting on hold for over 25 minutes. Then you need to have them make any changes or confirm your original reservations then they need to put it in their "system". Here lies the problem. Then you go back to the Grand Geneva Resort front desk, and since it is not in their "system" you need to call again the 1-800 number and have them either call the front desk themselves or hand your cell phone to the front desk employee. We wasted 3 hours of our vacation with this run around and since we reserved 3 rooms, many people were inconvenienced. Holiday Inn, you need to come up with a better reservation system. You cannot expect your guests to call you when we get the wrong room or they get our reservation incorrect. The Grand Geneva Resort won't and cannot do anything without Holiday Inn's approval, and once you get it their "system" and Holiday Inn's "system" are not the same system. Communication gets lost, and your guests are left frustrated before we even begin our vacation. No thank you.
August 2, 2014