Rated 3.8 out of 5 by 63
Rated 4.0 out of 5.0 by A. Ads Nice place but Poor Reservation System
The Holiday Inn at the Grand Geneva is a great place to stay, but it is managed by the Grand Geneva Resort. You need to check in at their desk and then get your room key etc. The worst part, if you get the wrong room, or your room is not ready, or you need to make any changes, you have to call the 1-800 Holiday Inn number, which means waiting on hold for over 25 minutes. Then you need to have them make any changes or confirm your original reservations then they need to put it in their "system". Here lies the problem. Then you go back to the Grand Geneva Resort front desk, and since it is not in their "system" you need to call again the 1-800 number and have them either call the front desk themselves or hand your cell phone to the front desk employee. We wasted 3 hours of our vacation with this run around and since we reserved 3 rooms, many people were inconvenienced. Holiday Inn, you need to come up with a better reservation system. You cannot expect your guests to call you when we get the wrong room or they get our reservation incorrect. The Grand Geneva Resort won't and cannot do anything without Holiday Inn's approval, and once you get it their "system" and Holiday Inn's "system" are not the same system. Communication gets lost, and your guests are left frustrated before we even begin our vacation. No thank you.
August 2, 2014
Rated 4.0 out of 5.0 by LiveForVacation Great vacation with friendly service
We picked it off the internet and were pleasantly surprised how nice it was. The room was very clean and had what you needed. The bed was to soft and my husband said it was like sleeping in a valley. He is a stomach sleeper so they didn't work for him. I agreed they needed some support. That was the only thing that wasn't positive in the whole experience. We had fun, the people were very friendly and helpful. There is so much to do that we will go again and will probably go in the winter as well.
July 29, 2014
Rated 3.0 out of 5.0 by Clean queen Expected cleaner from holiday inn
The building and unit set up were good and well stocked with supplies, paper products, towels, etc. The grounds were beautiful and amenities were great (a little distance but short drive). The beds were marginal and mattresses too soft for our taste.. The most surprising was the cleanliness of the unit. The tile floors were nice to have but sticky and the grout filthy (appeared nor to have been mopped in a long time). The front corner of the floor (by front door) was black as if it had never been cleaned. It was nice that a broom and vacuum were supplied in the unit but the broom was so dirty i didnt want to use it (no mop). There was also sticky stuff on many of the cabinet doors and kitchen chairs (yuk)! I've never had this experience from a holiday inn property. Kind of ruins the whole experience when you at least expect a clean room. Disappointing for the fabulous venue of lake geneva!
July 16, 2014