Rated 4.2 out of 5 by 263
Rated 1.0 out of 5.0 Very disappointing stay
I stayed here 3 different times. The first two times were great. I had no issues or concerns. We had numerous concerns during our stay. First, our room was not ready when we wanted to check in. Of course it was after 4 pm. and the room wasn't ready. I then proceeded to the front desk and talked to the front desk associate. I told him that the room I booked was different from last time. I stated that I reserved the up graded villa and I paid the premium price for it but instead I was given the standard villa. All the rooms were booked so they couldn't give me another room. He then told me that I was suppose to mention that I wanted the newly renovated rooms not the non renovated rooms. I told him "Like, how am I suppose to know that" I am a customer "I am not suppose to know, what is renovated and non renovated on the property" I was very upset. I also told him that the room smelled like cigarette smoke. It was a disgusting odor. I then asked for a manager. He informed me that there was no manager on the property, that they have gone home for the day. I was like on a busy Friday night there is no manager. I can't believe this. He told me that there will be a manager the next day in the morning. I left and went back to my room. I was getting everyone ready to go out for the night. I then discovered that the iron board was broken. It did not stand up on its own. So I brought the iron board down to Max at the front desk and told him "who signed off on this room" Why do I have a broken iron board and a room that smells like smoke. He had no idea, of course. Then I went to my room and used the iron board. I then discovered that the iron was spilling this white stuff all over my clothes. I was very upset. Later that night. i couldn't sleep because the people above me were making to much noise and every time they moved on the bed. I could hear them. I woke up in the morning and decided to take a shower. I pulled the faucet handle and what do you know. The whole handle came off. This was the last straw. I went to the lobby with the handle in my hand and I asked for a manager. The Operations Manager comes out to talk to me. I give him the broken handle to the shower faucet and told him how bad my entire stay was. He listened to me and that is the only thing he did. He fixed all the concerns. But what is crazy to me is that all the concerns that I had and not one mention of I am sorry, what can I do to make it better. Let me get you into another property. Not even "hey, I'll take $10.00 off your stay or even $1.00. I wouldn't care if it was even 50 cents off. Nothing was mentioned about that. I thought that was crazy. This was by far the worst experience I ever had at a Las Vegas Hotel, ever. I always believe this. If you don't take care of the customer, someone else will. Most important these days with social media, Yelp and everything online. One bad visit with a person can reach thousands of other people. I really can't believe my visit at this resort. I really hope no one else has to go through this. One more thing. To top it off. They wanted me to go to a time share presentation. Are you kidding me, why would I want to be apart of something like this? I appreciate your time and have a great day.
September 28, 2014
Rated 5.0 out of 5.0 by Marla415 Beds very comfortable, friendly service
I love the atmousphere at this resort and have had many friends and family members stay here as well and they all loved the resort.
September 27, 2014
Rated 2.0 out of 5.0 by optical88 Below Average
Not really what I expected. Check out at 10am and no extensions were given. Some guest toiletries were not replaced everyday. Towels were sometimes forgotten to be replaced. Always have to wait around 10 mins just to talk to someone in the front office by phone from room phone.
September 26, 2014
Rated 5.0 out of 5.0 by Oldeagle44 Nice Pool
I loved the staff and the pool. We were not too far from the strip, which was nice.
September 25, 2014
Rated 5.0 out of 5.0 by K.W. GGreat stay in Las Vegas
Overall the staff was kind and genuine. The resort was clean. I will definitely decide to stay again.
September 24, 2014
Rated 4.0 out of 5.0 by wetsand Great family room for vegas
Stayed overnight only as a couple - no kids. Room was like a mini apt. Full kitchen, small attached living room with pullout sofa, tv and fireplace, small bedroom with king bed
September 23, 2014
Rated 5.0 out of 5.0 by Deborah58 Hoover Dam Visit
WE really enjoyed the comfort and location of the Holiday Inn to everything we needed.
September 23, 2014
Rated 4.0 out of 5.0 by jej2319 staff was very helpful and accomodating
I would choose to stay at this resort hotel every trip to Las Vegas that I make for business or pleasure.
The staff was pleasant and helpful. The amenities of the resort were fine.
There was never a wait for a taxi of more the 3 minutes.
September 23, 2014