Rated 4.2 out of 5 by 338
Rated 5.0 out of 5.0 My Stay from December 8th thru the 10th of December
Originally, I was staying for a business trip, recommended by one of my staff. I was hesitant to stay "on the strip" as I have spent many many trips, and many nights at another competitor in Henderson, Nv. However, once I arrived, and then entered my room, I was extremely impressed. To the point of interest to stay here many more times. My wife's family resides in the North Vegas area, we are here for family frequently, and wish to utilize this facility.
December 22, 2014
Rated 5.0 out of 5.0 by Maddas! Viva Las Vegas
The Holiday Inn Vacation Club is an ideal accommodation for families with up to 6 children.The rooms are spacious and the beds were great. It is conveniently located with well maintained facilities inclusive of free parking. Though the hotel has full amenities, there are no elevators. Getting your bags up to the third floor can be tough. Otherwise we had a very pleasant stay.
December 20, 2014
Rated 2.0 out of 5.0 by a&alittle staff selling time shares ruined a whole day of vacation.
I was very disappointed by the time share hard sell that existed at this hotel. Straight after check in we were ushered over to another desk in reception where they asked us to attend a presentation in exchange for cash or restaurant vouchers. We agreed to attend because we were told it would be no more than 90minutes and we were interested in hearing about the time share options of Holiday Inn. This interest diminished quite quickly when the presentation started to over run. We advised the Holiday Inn rep that we had arrangements at 1100 so needed to leave and he became pushy and agressive. The whole experience was awful, my wife became visibly upset and the rep seemed to not even care and became more and more pushy with the 'hard sell' and even attempted to block our path to leave, at times he lied and refused to answer direct questions. We missed our appointment and when we complained to reception we were told there was nothing to be done, they offered to call us a cab but refused to reimburse us for the extra cost. We were not made to feel like valued customers at all, unlike our experience at all other Holiday Inn hotels / resorts in the past. Unfortunately we were not allowed to leave with any time share information, the deal was sign now or tough cookie. We have since tried to research the time shares and have had little success. Its a shame that Holiday Inn have resorted to this type of selling and my faith in the brand has been shaken.
The villas themselves were great and the facilities at the resort were good (the shop was very over priced and cheaper alternative is 5 minutes walk away).
We would possibly stay here again but we would he much more alert when checking in. We would in no way attend the presentation and would spend our time enjoying Vegas rather than spending time listening to a rep telling us that if we continue to holiday the way we have been that we are throwing money away and that the only respected ihg reward member are owners.
December 19, 2014