Rated 4.3 out of 5 by 686
Rated 5.0 out of 5.0 by Jammy1 location
Great location, apartment vs room with bed, good service,
May 21, 2016
Rated 5.0 out of 5.0 by renae4212 THE PERFECT STAY
This was my first stay here at he Holiday Inn Club Vacations Desert Club Resort. I have to say I truly truly enjoyed my stay. My room was clean and fresh. From check in to check out the customer service was Great. The facility was beautiful. I had the thought hmmm I could live here. I will definitely be returning to this property in the near near future.
May 17, 2016
Rated 2.0 out of 5.0 by Chad GWF Good value poor service
The rooms are very nice and comfortable. Could be a very comfortable room for a family on an extended stay (as long as they bring food). I was here on business and upon arriving at my room after a long day I ordered a pizza to be delivered since there was no room service option and the food at the on-site restaurant is not good IMO. 30 minutes later the pizza delivery guy called me to say that he was at the front of the property because security wouldn't let him in. After the delay he already had, plus getting in my car and driving to the front, finding the pizza guy, and driving back to my room I had a cold pizza. When I asked security why my food could not be delivered they said "ask the front desk manager". When I spoke with the front desk manager he said "it is the head of security's decision". The morning of my last day, I was running late and called to request an extra hour on my check-out time. "Sorry, not available" was the answer I received. Every IHG hotel I've stayed in has provided better service than I experienced here. I do not plan to return to this location again.
May 17, 2016