Rated 4.2 out of 5 by 230
Rated 1.0 out of 5.0 by roninarizona SAD AND ASHAMED
MANAGEMENT has no idea how to handle CUSTOMERS, The front desk staff is all under trained and under staffed. They all know nothing of customer service at all. I have been with Holiday Inn AND I spend over 150 nights a year and also own in Orlando and in WI at Club Vacations. I was never greeted and because I was not there to buy or take a tour it made NO different to them who or what I was. One café on the property and was under staffed everyday. They have an I don't care, Because of the Management and I know that because they treated me that way. The Golden Nugget gave me VIP, breakfast and drinks for a better price. I was Treated like VIP for the week.
August 25, 2014
Rated 4.0 out of 5.0 by KLLLM uncomfortable bed
my family and I thought the beds and pillows for the bed were pretty uncomfortable,also the shower heads were extremely poor quality along with the shower/bath tap mixer.
Also a baking tray and or pizza tray in the kitchen would be a great addition as there was nothing to use other than a glass pyrex dish.
Room had a musty smell that could easily of been fixed with a cheap room freshener.
Pretty cheap fixes that would of gained the resort a lot higher points score.
Staff in bar area extremely helpful.
Would be a great resort when all rooms are fixed up to the standard of the other rooms we were shown for time share.
August 23, 2014
Rated 2.0 out of 5.0 by Jezzuah Sofa bed was extremely uncomfortable
In trying to check in and having to wait for almost 2 hours from check in time. The manager never once offered a free show or dinner ticket for the inconvenience and frustration this caused. My daughter and granddaughter slept on the pull out sofa and the mattress was worn out and the springs were popping through the mattress. The blow dryer blew up. all of our key cards were deactivated and we could not get into our room after dinner the first night. It took someone to come and replace them about 15-20 minutes.
August 22, 2014