The best IHG hotel Hamburg has to offer is the Crowne Plaza (by IHG standards)
The hotel itself is in a nice quiet neighborhood, easy reachable by public transportation
The staff is
very attentive and friendly, the atmosphere is very nice at the bar, definitely recommended to future customers
The breakfast is very good, especiall for Crowne Plaza standards! The selection of Muesli is good, smoothies are available, and a chef who will make you an omelette as you wish, this is not available at all CP hotels, many times not even at IC hotels
It was not very busy in the morning and enough staff was available, nevertheless not all tables were cleaned up, I can see improvement there.
Interior of the hotel:
Hotel looks very friendly and welcoming inside.
Check-in and checkout:
Exactly as it should be by IHG standards, recognition of IHG Rewards status, fast, efficient, at check out the staff even remembered my name room number before I handed back my room keys
Now the most important part, the room:
When it comes to the room, I'm very sensitive:
Cleaniless: It was clean and no dirt was found
Smell: As many hotel rooms it did smell like polish, so my 1st action was to open the window to get some fresh air inside of the room:
AC: since my stay was during the winter time, I tried to turn on the heat of the AC, heat was working but it took very long til the room got warmer by a few °C
bed: regular standard bed, it was sufficient, bonus would be a queen size oder king size bed
The biggest down side for me was the light of the room, even thou it was a bright day, almost no light entered the room since I had a corner room with a small window.
My preference is a room with a big enough window that allows enough natural lighting, that was the biggest downside of my entire stay.
IHG Rewards Club membership acknoledgement:
I received an upgrade to a Club Room upfront and accordingly planned my stay.
The reservation showed: free minibar club lounge access when accessing the reservation online or on the IHG app so I was more than surprised at checkin that club lounge access was not granted.
Staff informed me that lounge access is only granted when booking a club room not when getting upgraded to one. That would have been ok if I knew that upfront, however, since my reservation specificially said free club lounge access I was very disappointed of the news. [Less]