The check-in was fantastic. I think it was Danielle who checked us in. She was welcoming, friendly, helpful and had a lovely smile. She showed us the evening menu, then when decided we'd go out to[More] eat as there was very little choice for gluten-free options, she gave us a map. But she drew on the map where was best to go.
Room had a view over Birmingham & we watched the fireworks - a bit surreal without the sound!
B'fast was ok & there was gluten-free bread, but found the choice of other foods a bit limited. Suggest that smaller amounts of scrambled egg are cooked & brought out more frequently or that it's cooked to order as it doesn't 'sit' well on the hot plate.
Overall, a good hotel for 1 night.[Less]
Ideal Birmingham Hotel for our needs
Enjoyed our stay on 10th floor of hotel with good views overlooking Birmingham, but extremely quiet room although we stayed at weekend. 10 minute walk to shops, it was an ideal location for us and[More] staff were friendly and helpful.[Less]
when away from home...
By welsh lady 49
easy and convenient stay in Birmingham, easy car parking, easy check in, and a really clean and tidy hotel just 10 minutes from the shops ![Less]
excellent hotel clean comfortable staff service brill.
would stay again. stayed with grandchildren overnight visiting the snowdome on saturday and sunday. room was spotless beds comfortable has its own bar and the food for breakfast was very good and[More] filling.staff were very helpful and free parking on sight was good. thanks for a lovely weekend ta.[Less]
No atmosphere in bar in evening.
Bar deserted......unusual for Friday night at 8pm. Nice position on lake.[Less]
Great room, great location for Snowdome
Really clean, modern and stylish room. Lovely hot and spacious shower. Excellent value for money. Brilliant location for the snowdome, literally next door. Really enjoyed the breakfast choice. Cooked[More] or continental all available. Good choice of teas and juices. Staff very friendly and helpful. I would highly recommend this hotel.[Less]
good comfortable hotel but some watch-outs
Good and comfortable but with severe restrictions on the number of parking spaces available. Don't book breakfast in advance if there is doubt about using it - you will still be charged.[Less]
Great hotel and location
By Madison Business Traveler
Excellent hotel and a great location. The Club rooms are excellent value for the money.[Less]
Really good, but....
my Welcome bonus points never arrived - I wasn't asked my choice on arrival but did ask recpetion to address.[Less]