Not the cheapest nor the most expensive hotel in Norwich but suited my needs. Clean room and attentive staff. Did what it said on the tin![Less]
Excellent place to stay, the staff go above and beyond to make sure you enjoy your visit[Less]
Soft mattress and room not available at check-in
Despite the negativite-sounding review title, my wife and I found our stay at the Holiday Inn Express Norwich to be generally a good one. Cleanliness-wise the hotel was spotless and the staff were[More] always obliging, polite and helpful.
There were two issues that caused a little bit of a problem i.e. our room not being available when we arrived, despite arriving well after the earliest check-in time, and the mattress on our bed was too soft for our liking, resulting in our nights being a little disturbed and restless.
The issue with the room availability was dealt with professionally by the staff but there was nothing they could do about the mattress.
Aside from those two issues the hotel was very good, and the price we paid provided great value for money.[Less]
Good location and comfortable hotel.
Stayed here before so know what I was expecting. Everything was good although not worthy of full 5 star rating. Can't complain though as it all went smoothly except greeted with gold status only even[More] though I am a platinum member during checkout.[Less]
Convenient, Comfortable, Clean
We enjoyed an Thank youovernight stay in this comfortable hotel in a wonderful city. The staff were helpful and friendly.[Less]
A Welcome return to Norwich
We have just stayed for 3 nights at the Holiday Inn Norwich City a very well situated hotel for the city. We were gven a warm welcome when checked in. We had walked from the railway station a 10[More] minute wal all on one level. We decided to have our evening meal in the hotel though we had only booked B[Less]
Friendly staff and poor breakfasts
Stayed multiple times and the staff are friendly and attentive as always.
However the quality of ingredients used for breakfast are substandard and best avoided. It would be nice if there was more[More] choice at breakfast.
The outside building is in dire need of cleaning and upkeep.[Less]
room and service
All the staff were very helpful, friendly and approachable. The food was very good, although a wider menu choice would be nice. The room was tidy and clean. Bit noisy, kids running round, and a party[More] by the bar in the evening was also noisy but you can't help either of those.[Less]
as a regular resident it was good to see improvements to the food and time of service. long may it continue![Less]