Always stay at this Holiday Inn Express when I visit Dudley 2-3 times a year. I have been staying here for about 10 years. The rooms are very clean and comfortable. I mattresses are superb, I always[More] mean to check where they get their mattresses as I always have a great nights sleep. The cooked breakfast has improved over the years and is included in the room rate. I have always found the staff to be pleasant friendly and efficient. I would recommend this hotel for business or pleasure.[Less]
Another good stay at this hotel, excellent value and very comfortable made even better by Andy at reception. Andy was extremely helpful, welcoming and friendly and made sure we all had what we needed[More] for our stay. Only one thing we would have all liked at breakfast would be bacon to go with the sausage, egg and beans. Definitely recommend and will return again!!! Thank you[Less]
We were greeted by very friendly and helpful staff. Everything in our room was good (except that the wifi was a bit patchy). Breakfast was more than adequate. All in all a good experience.[Less]
Great service & great view
The check-in was fantastic. I think it was Danielle who checked us in. She was welcoming, friendly, helpful and had a lovely smile. She showed us the evening menu, then when decided we'd go out to[More] eat as there was very little choice for gluten-free options, she gave us a map. But she drew on the map where was best to go.
Room had a view over Birmingham & we watched the fireworks - a bit surreal without the sound!
B'fast was ok & there was gluten-free bread, but found the choice of other foods a bit limited. Suggest that smaller amounts of scrambled egg are cooked & brought out more frequently or that it's cooked to order as it doesn't 'sit' well on the hot plate.
Overall, a good hotel for 1 night.[Less]
Ideal Birmingham Hotel for our needs
Enjoyed our stay on 10th floor of hotel with good views overlooking Birmingham, but extremely quiet room although we stayed at weekend. 10 minute walk to shops, it was an ideal location for us and[More] staff were friendly and helpful.[Less]
when away from home...
By welsh lady 49
easy and convenient stay in Birmingham, easy car parking, easy check in, and a really clean and tidy hotel just 10 minutes from the shops ![Less]
Holiday Inn Star City Birmingham
By pete city
The staff could not do more to help and make me welcome. I wanted an extra duvet and information on travelling in the area. They ordered taxis, sorted out my duvet and helped with local area[More] information. Star City is remote and a touch isolated but if you can get a taxi for 6-8 pounds into the city. This hotel had a superb hot shower with fast flowiing water, room was clean and no noise. TV was dated and flickering but I didnt need it. WIFI worked great. Perhaps it needs some slight modernising but for the price and helpfulness of the staff (Gemma and her crew) I cant complain. I reccommend staying in the hotel or travel into the city as star city is limited in function. The restraunts in star city DONT serve alcohol if you want a beer with your meal. I think this is due to religious reasons}? Not sure.[Less]
Reduced scoring/general/other comments
Mattress had a squeak and therefore every time I rolled over, I would hear the squeak. Nonetheless, I managed to get some sleep.
Evaluation cards in rooms - would be good to provide pencils for[More] completion. No guarantees that the occupants have pens/pencils with them
There were two towels for a room that could occupy three people [a double and a single in the same room]. However, there were not sufficient towels to match occupancy if required.
No menus available in the room so collected one from front desk. Was advised of reduced menu fare and name of local takeaways - good.
Breakfast was included in price but left for early getaway. Perhaps pricing should include opt out for breakfast[Less]
Nice clean room and a Good Night Sleep
Bedroom and bathroom nice and clean.
Had a good night sleep.
Would have scored 5 -but telephone in room (325) not working and TV scart lead and freeview box poor which gave the TV a humming noise.[Less]