I have stayed at the HIE in Banning multiple times. Don't get me wrong... Its a great room and great hotel! And would stay here again in a heartbeat especially on the "other" choices in
Unfortunately each time I visit and receive different rooms, each room and time has had its own minor issue.
This past stay was the cleanliness of the room. Ledges behind lamps and lamp stands had not been dusted in a quite long time. (allowing me to part the dust with my finger). Also the windows were noticeably dirty/smudged. (Room 319). But the ROOM WAS GREAT! Plenty of HOT water for showers!!
Also during this past visit the breakfast area, service seemed slow in replenishing food... (holiday weekend) but, biscuits were especially dried out after being cooked in a steamer, and supplies seemed to not be replenished at 9am (still 30 mins in the time the area was open).
The few weeks prior (can't remember the room number) but under a different name... The wall paper in the bathroom was peeling away from the wall and toilet paper holders were loose at the mounts to the sink.
Great rooms!! just some of them need to be gone over with a fine comb and fix the minor repairs... like the A/C control panel not staying in the upright position or the entire plastic front panel needs reattaching. [Less]