Pros: Anthony was on shift and helped me immeasurably. i needed to change rooms and he did this in less than 10 minutes. he directed me to the nearest stores and knew everything i asked for.
the housekeeper followed my instructions to how i like my room to the letter! Very professional staff, but still warm and friendly.
The security was present and i felt good knowing they were there.
The staff at this Holiday Inn Express has changed my opinion about the HIE experience. These folks have that perfect balance of Professionalism while managing to be warm, friendly and knowledgeable all at the same time.
Cons: the walls are very thin and everything from the adjoining rooms can be heard with clarity.
This is okay as long as i can be accommodated. Anthony, Cynthia and the hospitality will make be come back again.
Jan. 23-26, 2016 [Less]