For some reason, I thought breakfast was included with the room as it has been in previous stays at other Holiday Inn Hotels.
It is not a big issue It's my fault for assuming such. It will not
reflect poorly on Holiday Inn from my point of view.
I want to especially commend the shuttle driver on duty at 5:15am April 19, 2016.
This gentleman knew his work and has the class and comportment of a true professional in his field.
When people are traveling, away from home and have a lot going on, it is clearly a pleasure to have someone first class with the style of this gentleman who makes his clients feel as though they are the President of the USA. You have a great asset in this person and I expect that he is treated accordingly. I will follow up on that.
My son and I thoroughly enjoyed our brief visit at your hotel and will return whenever we require services at BWI.
Thank You for a most enjoyable and pleasant stay! [Less]