Have stayed at this property a few times, so am a returning guest. It's a nice, newer property in the newer format.
Was greeted as a Spire member at check in and offered the points amenity, which was
delivered. Already had the premium room booked to ensure I got it, so no upgrade was available to be given.
The room and furnishings were very nice. However I had to go with 4's because of a few nuisance items. First, the outlets integrated into the lamps were completely worn out and power cords on all three lamps in the room wouldn't stay engaged to charge devices. So, I had to use wall outlets away from the bed to charge my devices. Secondly, the stopper on the tub is worn out and leaks when using the tub. Not a crisis but had to keep refilling the tub when was being used. Otherwise, the room was as expected. They also have DirecTV in the rooms and that is VERY nice.
Internet service was good - no complaints. Typical breakfast options at the HIE and met expectations.
Tried to report my issues to the front desk but no one was manning the desk when I left, so I had to do it here.
I do recommend this property and will be back. [Less]