The young lady that checked me in was awesome. I would visit again just because of her. She treated myself and coworker like we were VIP.
I don't give 10's... the 6 on the appearance is due to
the maintenance the facility is going through. THAT CANT BE HELPED, your staff is doing the best they can to divert attn. away from this.
Lastly, ditch the vending machine by the elevator. Possibly have a small area where your front desk staff assists with sales. (Just my opinion) [Less]