This is my 2nd time staying at this particular HIEX. My experience was as good as I remembered the 1st stay. I travel for business and stayed close to 100 nights at various hotel chains in 2015.
Obviously this is not a 5 diamond hotel therefore my expectation is appropriate to the level of hotel I’m staying at however one of the most important things when I travel is having a comfortable bed. Their beds are soft and comfortable and I also like their ‘soft’ and ‘firm’ pillow choices. The staff was courteous, recognized my IHG Rewards Membership, and they took care of my billing request professionally and in a timely manner. I stayed at another Holiday Inn (not Express) property nearby in December; I experienced the similar level of service there so it must be the culture of HI chain – Keep up the good work! The free breakfast is typical but was adequate for me, and the overall room quality was good. A good size TV with a plenty of HD channel lineup and a Wi-Fi. As long as their rates remain competitive and maintain the level of service, I will definitely keep coming back. [Less]