Like several other hotel brands, I don't understand your choice of small pillows:
If I am one person and have two (or four) small pillows and I put the pillows side-by-side then, I cant sleep in the
middle of the bed - between the pillows!
If I am one person and have two small pillows, and I put them one on top of the other, then I can't roll-over because there will be no pillow there !
Why don't you use one (or two) pillows that are the width, or close to the width) of the bed? That is what I have at home and I sleep much better than at your hotels!
I guess it's because using a bunch of small pillows looks good?
Anyway the staff did an excellent job, and the rest of the hotel was well maintained. [Less]