We were assigned a room on the third floor, which was being renovated, but we were told our room was fine. It wasn't; wallpaper was still peeling, and there was rough wood on unfinished areas. Erica[More] was on duty, profusely apologized, and went through all the remaining rooms on the third floor with me, only to find that they were all unusable. She did find one on the second floor which was quiet and very comfortable - just what we had reserved. She did everything she could to take the negative and make the situation work for us. We almost left, but she saved three nights for your hotel. The fault was that the workers didn't report the situation accurately to the front desk; each employee was friendly and most accommodating. We will return because of this factor.[Less]
Room was comfortable size
By Martha Anne
The employees were very friendly and courteous.
The location of hotel was good and in a safe area.The hotel was well kept and neat. Breakfast food was hot and tasty. The parking lot was well lit at[More] night and area looked to be secure.[Less]
I will stay here again
This was the perfect hotel stay. The room was well appointed, the bed was very comfortable and there were enough pillows. We were able to regulate the temperature with little trouble. The staff was[More] amazing. No matter who or what time they always came through with any request. It was a 5 star stay and I will stay here again if I am in the area.[Less]
Amazing Stay for business
Great stay! Felt like home, great staff, fun socials, and amazing price.[Less]
Great place to Stay!
This place is awesome. By far the best hotel experience in a while. The breakfast was excellent and the room was very nice. I also liked the addition of a kitchen so if you wanted to/needed to cook,[More] you can, and comfortably.[Less]
Great breakfast, clean and updated rooms.
All around great hotel! The breakfast was very good! Clean rooms with all updated furnishings. Also friendly staff and good location.[Less]
Great Overall Stay
Very clean, good breakfast.Would recommend to anyone. Nice having a Cracker Barrel next door as well.[Less]
The room was clean and the bed was very comfortable. The staff was nice and accommodating. The location is on I20 which is easily accessible.[Less]
Comfortable bed and great service
By travel Queen2
I was staying at Holiday Inn Express on business. I was quite pleased with the service. I had access easy access to the elevator and ice machine. The breakfast was a nice addition. I did not have to[More] go out of the hotel. I would recommend this hotel to all of my friends.[Less]