Everything is relative. My stay at the Montreal Intercontinental Hotel was definitely a step up from any of the large business hotel chains, but it was not one of the truly outstanding
Intercontinental properties I had visited before. When I evaluate a hotel, my key points are:
1. How well did I sleep? Answer: Excellent. A very comfortable bed, a totally silent central air-conditioning system, a very clean, allergen-free room. The Montreal Intercontinental earns my highest praise in this regard.
2. How comfortable and well-designed was my room? Answer: Well, I had a nice suite, it was definitely comfortable, but it was not great. The shower was rather small, the bathroom lacked convenient surfaces to arrange my personal toilet articles, a light bulb was burned out, and the room was generally too dark at night. There was no convenient night light to make it easier to find the bathroom at night. There was a balance to weigh myself, but it didn't work. On the positive, the room had a lot of useful amenities, such as fridge, two TV screens, lots of plugs for all my electronics, and the WiFi worked wonderfully. It took a bit of time to get used to the room and its unusual layout, but by the end of my second night, I really liked the place.
3. The staff and how they treat me. ANSWER: A mixed bag. Some of my staff contacts were truly outstanding, very friendly and helpful. Very welcoming. But others didn't seem to care that much.So, my staff experience was somewhat inconsistent. [Less]