I have stayed at this location previously.
The staff have always been courteous, helpful, and responsive. They are always good at accommodating an English speaker and this stay I was able to
make use of the concierge service. They were friendly but could have been slightly more knowledgeable with 'local' ways of touring Beijing (was looking for a more rustic, not so top-shelf ways to sight-see).
The rooms are wonderfully proportioned with quality furniture, a large bathroom and shower (for a tall westerner), a wonderful bed with nice pillows and linens and an overall pleasing decor. The wifi was able to go out through HK so some more difficult to use web sites (when in China) were still available.
Location is nicely positioned in the large city for touring both the Forbidden City and the Great Wall. [Less]