Excellent hotel, wonderful location, except breakfast service
We checked-in on 5th July in a pleasant ambience. Our room was excellent. Sleep quality was best so woke up little late than usual. The worst part was when we went for breakfast at 10am sharp and
found the place was empty. I have never seen any hotel to wrap-up breakfast by 10am. At least buffer time of 15 mins is usually practised elsewhere. Common time to close breakfast is 10.30am + 15 mins for wrap-up. This hotel was done at 10am that means closing was already started at 9.45am. I had to call duty manager and special menu was arranged after some argument. Next day we had to leave at 6.30 am to catch the flight and we went for breakfast at 6am to find that breakfast was yet to be opened at 6.30am. This was another unpleasant surprise for us where we found this hotel serves breakfast at uncustomer friendly timings. China is known for good hospitality, as such, our expectations were more than what we get in Intercontinental Shanghai. Otherwise everything else was super!!! [Less]
Comfortable stay, great breakfast and friendly staff
Stayed for two weeks on a business trip. Made to feel welcome and was able to relax at the hotel which made it a great base for my stay.
overall a pleasure to stay wityh you.
We were originally assigned to the Club Building with an upgrade we did not want or need and the room there was too large. We came in at 1:00 in the morning and we were not concentrating on where we
were placed or at what price and were disappointed. The next morning, we transferred to the main building at a lower price and more intimate accommodation, thanks to your great desk staff, and the remainder of the stay was perfect in all aspects. I trust that next time we will get off to a better start and more correct assignment of rooms. [Less]