Slowest Invoice (staff) EVERYTIME! And they Never post Ihg Points.
Everytime we stay at this particular property, the staff tends to make mistakes writing down address or my name, even though I gave them written they do not care to be more careful, this time we
arrived at 1 am in the morning, tired and restless and we wanted to leave early in the morning so we decided to give them the info so the invoice would be ready to go early, we stay to see if the lady entered correctly because of past experiences, and so even that we were so tired we did it hoping to be able to leave much earlier in the morning. But instead when we arrive at the check in office they didn't even know we would need an invoice!!! And asked for the info AGAIN!!. They made us waste almost 45 minutes doing it three times because of constant mistakes and omissions. But the thing is that everytime we stay is the same thing, their system it is not accurate to our IHG account, so they say they have to enter the info everytime. And above all that Everytime We stay in Hermosillo Holiday Inn points never show. So staff, DO BETTER, please!!!!! [Less]