Staff were fantastic and took the time to engage and seem genuinely interested in our well being. Especially when my daughter fell ill, you could see that their concern was real. And i love the fact
how the Resort includes activities to involve the guests as well.
Just a fantastic atmosphere with great people. I have to give praise to the GM for running such a well oiled ship.
Just a few pointers though, 1) the house keeping were sometimes quite late in cleaning our rooms and we had to call a few times to get them to come. And in room 4108, the shower hose has burst, its still usable but might want to switch it out. 2) We arranged for pick up to the hotel from the airport upon our arrival. Our plane arrived half and hour early. Informed the hotel of our flight details and timing. We arrived and apart from the half an hour, we waited an additional 40 minutes. When i called the transportation line given, the lady on it wasn't all that friendly and kept asking if iwas at the correct terminal. How would we know? When the drivers turned up, they gave us a chiding saying we were waiting at the wrong terminal for them. Shoudn't they be the ones to check where our flight has landed and come to us?
Apart from the above, we Love this place, and it was our 5th year running returning to it. will definitely be back prob end of the year. Thanks again for the fantastic Holiday! [Less]