Regular visitor and always the high level of service.
Nice relaxing meal in the restuarant[Less]
Good all around stay
By pat 8765
We arrived feeling exhausted and were met by a friendly and inviting atmosphere. The reception staff were very professional and booking in was very smooth. Our room was very clean and wellcoming. It[More] had been refurbished since our last stay. The colour scheme was soothing. Tea and coffee facilities needed on arrival and well stocked. We had bar food from a well stocked menu. It tasted good did have to wait it seemed a little tonger than expected. The bar staff very co-operative and helpful. After a long exhausting day we retired, the bed was so so comfortable. The room was warm and relaxing. Bathroom well lit and shower excellent. The next morning breakfast was varied and all looked freshly cooked and welcoming. Totally enjoyed the first meal of the day and would recommend it to everyone. We will certainly be stopping there very soon.[Less]
Good efficient hotel and now with some newly renovated rooms. Do not be put off by the dated look outside.[Less]
Excellent in all aspects
Would recommend this hotel to anyone. Excellent first class service from all Staff especially Rachel, Amy, Lee and Carl who went above and beyond for mine and my sons stay. Thoroughly enjoyed stay at[More] this hotel and was relaxing and comfortable too.[Less]
By realy old git
the hotel was clean and tidy and the staff where excellent, would not want to stay any longer than one or two nights as it was not within walking distance of any form of social life[Less]
My Favourite Hotel in Stoke !!
By Dodgy Dave
Have stayed here many times in the past and the staff always greet me by name. It's a nice touch. Other than that you know what you are getting with a HI Express hotel. A good quality clean room with[More] the basic facilities you want when staying overnight on business. Draught Guinness in the bar would have been nice...[Less]
All of the staff at the hotel were very polite and friendly. Two members of staff stood out as exceptional, unfortunately I didn't take note of their names however I hope that you can identify them[More] from the descriptions below and give them the recognition that they deserve:
A young lady who checked us in provided exemplary and could not have made us feel more welcome. She was working on reception when we checked in around midday on the Saturday.
A young gentleman who was working in the leisure centre on Saturday evening. He helped me recover from spending too long in the sauna! He was very caring and attentive and he went out of his way to ensure that I was OK before he returned to his job.[Less]
Great hotel on a great location
I stayed at the Crowne Plaza Chester just for three nights but I got a very nice experience. The hotel is perfectly located just off Watergate street which has all the pubs, bars and stores. Very[More] easy to access with a car.
The executive room was very spacious and had many amenities (aroma therapy sprays for instance). The gym was well equipped and spacious.
The breakfast is all English but has something for everybody. The food in the lounge was OK but could use some snacks throughout the day. Beers were limited to Foster's and Carlsberg - none of them my favourite, but the wine was good and there was a large selection of soft drinks.
The staff was very helpful throughout the stay. I will definitely recommend and return.[Less]
By Derek P
Thank you for a very warm welcome and helpful staff.[Less]