l was pleased with the room l was allocated, however , as a platinum member , l could not be be given an automatic upgrade due to there being no executive rooms with 2 beds ( l was staying in the
hotel with my sister and we needed 2 beds). l found this very surprising and would have thought other platinum customers would have similar requests and be similarly disappointed.
Also issue with noisy air con which meant we couldn't leave on while sleeping. [Less]