Probably the Best manager ever.
I ve stayed twice before at this property and werent happy the first time and didnt make any complaint nor a review.
The second time wasnt happy either.
One particular thing at this property the
manager is handing over in a little note in each room all his contact details,i thought initially well the usual apology letter will follow and thats it,and i was totally wrong.
My first e mail to the manager was followed with minutes by phone call from reception to accomodate my demand.
And my second e mail was followed from an e mail from hotel staff.
My last stay was with my friends visiting from Belgium and i can assure you it was a brilliant,enjoyable stay,my friends were left with a memorable souvenir and the word is spreading this is the property to stay in.
Thank you for everything,the treatment,the little attention,i can tell Mr Steve the manager IHG should be proud having you and as a spire elite member you made me feel my business is appreciated. [Less]