I had to be back at the hotel at 6:15, beforehand I had to pop by my friends house, so called a taxi at 4:25, expecting it to come in 15-20 minutes. Ive sat there waiting for one hour, it arrived at
5:25, and staff were multiple times telling me that it will come in 5-10 minutes, but it did not. Finally Ive called an Uber, and it arrived quicker than the taxi which the hotel has called, despite the traffic.
My latest stay in the hotel was for 2 nights. Each of those two nights, i came back quite late due to business/leisure. And on each of those 2 nights I have ordered 24hour room service. On the menu of the hotel, for 24 hour service it says that it should come to the room between 15-30 minutes. Again I have waited for mine for 1 hour each night.
I said in the review that i would recommend this hotel, and I would to a certain type/number of my friends/strangers, but certainly not to everyone.
Regarding the staff, most of the staff is good and very professional, although there are a few exceptions. Some staff does not pay the effort, did not apologise after I've been waiting for my taxi for 1 hour.
Despite all of these, overall (food, staff, spa, gym etc.) are all very good. [Less]