From the moment we arrived, our stay (of seven nights) was just wonderful. Every single member of staff we encountered was friendly, helpful, efficient and had a smile on their face. Three in
particular deserve a mention:
Lababa on reception who went out of her way to sort out an accessible room (which we hadn't booked# as my partner had recently broken her ankle
Aniko at breakfast who is far too good to still be a trainee!
Daniel in the bar for looking after us so well
It's perhaps unfair to single out those three as everyone in all departments was so lovely.
We had stayed once before, just after the refurb had started, and the difference in the rooms is amazing - really high quality, comfortable and well looked after.
The food is just great - whether it's the wide choice of quality food at breakfast #replenished BEFORE it has run out - other hotels please take note!#, the bar meals #especially the tapas which are to die for) or the main restaurant.
We simply couldn't fault the whole experience. The price we paid for a top quality hotel just ten minutes out of Central London on the Chiltern line was great too. No way will we stay anywhere else next time we are in London. [Less]