I am a frequent visitor , I was notified in advance of the major refit being undertaken so expected the disruption.
I was checked in efficiently but not recognised as a spire elite member .
was up to the usual high standard , i was however disappointed that the complimentary aromatherapy sleep kit was missing as i always use it .
The club lounge service seems to have undergone a dramatic uplift in the choice and quality of canapés on offer and beverage selection . i was very pleased with them, not so pleased when a couple with young babies entered . I use the club lounge to escape from the cacophony of howling infants prevalent elsewhere . It appears there is no brand standard on the admission of infants into the lounge , disappointing and perhaps something IHG should address .
The breakfast service was slightly compromised by having to relocate to a different section of the hotel during renovations . Notwithstanding this I found it dark dingy and unwelcoming , all curtains drawn and giving the appearance of a school canteen . The selection of items on offer had to a minor extent been reduced also e.g. only 2 pastries , no fresh smoothie., a reduced selection of fresh bread The hot selection barely lived up to that , it was at best lukewarm . The containers were sparingly heated by 2 candle like flames placed under them, they were not efficient , the process of serving oneself was made awkward by having to lift the big heavy lid off each item , but there was no where to place them whilst attempting to put a portion on your plate . I am not sure if it was the lack of warmth in the food or if the chef has changed or the ingredients have changed but i did not enjoy my breakfast at all. I usually order a starbucks coffee to accompany my breakfast as the coffee served as standard is not at all to my taste . It took 3 attempts and 15 mins to get a member of staff to understand i wanted this .
I am a huge fan of both this brand and in particular this hotel as evidenced from my previous reviews, on this occasion however the little things mean a lot and a lot of little things were wrong. [Less]