Well what can I say, the staff at the front desk when out of her way to correct the problems we encountered here with the rooms.
First the hotel is going thru a complete rebuilt of the rooms and
other areas, this means that the construction workers are all over the place and do leave a mess in the elevator and hall way carpets. Never hear of plastic runners?
The front desk was very nice in trying to get the correct type room I had asked for, But when we went into the room at 500pm the room had not been touched by housekeeping.
The next room we when to at first looked Ok but as we started to unpack I when into the bathroom and found an open soap in the shower area , next I started to put the drinks into the refrigerator and found someone's dinner in there along with open bottles of water., we then checked the beds to see if they were clean Ok here.
Had a good talk to the manager that night and the next morning about what we found, she was very sorry and would take care that the room was cleaned correctly today wild we were out.
Upon returning and checking the room the manager had been true to her word and everything was the way it should have been the night before.
I will give credit where its due, the rest of the staff needs to ready pick up the ball if they want to keep there jobs the Manager was great but one person cannot due it all.
A side note: I have stayed here over the years at lease 4 times and never had problems so i will chalk this up to the rebuild and will try the IHG unit again in the future.
And they are still doing the chocolate chip cookies there great. [Less]